
Fundação Instituto de Administração
您将获得的技能: Customer Success Management, Customer experience strategy (CX), Customer Retention, Agile Methodology, Customer Engagement, Customer Data Management, Customer Relationship Management, Consultative Approaches, Customer Insights, Market Analysis, Software As A Service, Business Modeling, Organizational Structure, Business Relationship Management, Target Audience, Process Design, Value Propositions, Business Analysis, Business Transformation, Business Solutions
初级 · 专项课程 · 3-6 个月

您将获得的技能: 技术支持, 网络安全, 问题跟踪, 客户服务, 网络故障排除, 计算机硬件, 数据存储, 技术支持与服务, 最终用户培训和支持, 系统支持, 云计算, 通用网络, 硬件故障排除, 桌面支持, 云存储, 操作系统, 云安全, 云服务
中级 · 课程 · 1-3 个月

您将获得的技能: Customer experience improvement, Workflow Management, Process Design, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
中级 · 课程 · 1-4 周

IBM
您将获得的技能: 技术支持, 问题跟踪, 技术交流, 客户服务, 最终用户培训和支持, 系统支持, IT 服务管理, 服务台支持, 远程访问ibility 系统, 桌面支持, 技术文档, 服务水平
初级 · 课程 · 1-3 个月

Knowledge Accelerators
您将获得的技能: 沟通, 流程管理, 客户服务, 批判性思维和解决问题, 技术支持与服务, 解决客户投诉, 客户支持, 问候客户, 用户关系管理, 人际沟通, 解决问题, 服务台支持, 同理心, 改善客户体验, 客户参与
初级 · 课程 · 1-3 个月

Universidades Anáhuac
您将获得的技能: Customer Success Management, Customer Service, Customer Relationship Building, Customer Relationship Management, Customer experience strategy (CX), Customer Retention, Customer Engagement, Customer Data Management, Sales Process, Business Metrics, Performance Measurement, Service Management, Key Performance Indicators (KPIs), Customer Insights, Sales Strategy, Data-Driven Decision-Making
初级 · 课程 · 1-3 个月

Johns Hopkins University
您将获得的技能: 医疗隐私, 技术支持, 病人沟通, 问题跟踪, 电子病历, 医疗保健行业知识, 最终用户培训和支持, 健康信息管理, 桌面支持, 服务台支持, 信息技术, 健康信息学
初级 · 课程 · 1-4 周

Stanford University
您将获得的技能: 医务社会工作, 病人沟通, 临床评估, 护理与病人关怀, 家庭支持, 以患者为中心的护理, 患者教育与支持, 社会心理评估, 家长沟通, 儿童健康, 儿科, 家庭治疗, 与儿童一起工作, 临终关怀, 护理, 疼痛管理, 社会工作, 儿童发展, 压力管理, 患者宣传
初级 · 课程 · 1-3 个月

Fortinet, Inc.
您将获得的技能: Network Troubleshooting, Firewall, Network Monitoring, Network Security, Virtual Private Networks (VPN), Network Performance Management, Lightweight Directory Access Protocols, System Monitoring, Authentications, Performance Tuning, System Configuration, Cybersecurity, Malware Protection
中级 · 课程 · 1-3 个月

您将获得的技能: Responsible AI, Desktop Support, Generative AI, Technical Support and Services, End User Training and Support, System Support, Prompt Engineering Tools, Technical Support, Product Support, ChatGPT, Artificial Intelligence, Automation
初级 · 课程 · 1-4 周

您将获得的技能: Logo Design, Adobe Illustrator, Presentations, Typography, Graphic Design, Animations, Adobe After Effects, Motion Graphics, Adobe Creative Cloud, Design, Branding, Brand Strategy, Marketing Design, System Configuration, Brainstorming, Intellectual Property, Graphic and Visual Design, Strategic Thinking, Legal Risk, Adobe Photoshop
初级 · 专项课程 · 3-6 个月

Fundação Instituto de Administração
您将获得的技能: Customer Success Management, Customer Data Management, Customer Relationship Management, Customer Engagement, Consultative Approaches, Customer Retention, Market Analysis, Customer experience strategy (CX), Organizational Structure, Business Relationship Management, Business Solutions, Business Technologies, Active Listening, Technology Solutions, Communication, Presentations
初级 · 课程 · 1-4 周