
Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月

CVS Health
您将获得的技能: LinkedIn, 客户支持, 呼出电话, 呼叫中心经验, 专业精神, 客户服务, 面试技巧, 解决问题, 沟通, 解决客户投诉, 建立客户关系, 冲突管理, 呼入电话, 降级技巧
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 专业精神, 客户服务, 追加销售, 时间管理, 语言交流技能, 沟通, 冲突管理, 事务处理, 问候客户, 客户参与, 同理心, 公司名称, 积极倾听, 产品演示, 非语言交流, 社交媒体, 零售店运营, 交叉销售
初级 · 课程 · 1-4 周
IE Business School
您将获得的技能: 管理团队, 改善客户体验, 打造品牌, 客户体验战略(CX), 品牌战略, 整合营销传播, 员工参与, 消费者行为, 客户洞察, 用户体验, 行为经济学, 品牌管理, 商业道德, 跨职能合作
中级 · 课程 · 1-3 个月
您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
中级 · 课程 · 1-4 周
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning
混合 · 课程 · 1-4 周

Universidad Austral
您将获得的技能: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Customer Service, Service Improvement, Design Thinking, Expectation Management, Customer Insights, Consumer Behaviour
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Amazon Web Services, Cloud Infrastructure, Data Storage, Identity and Access Management, System Configuration, Telecommunications, Inbound Calls, Outbound Calls, User Accounts, Customer experience improvement, Regional Sales
初级 · 课程 · 1-4 周

AI Business School
您将获得的技能: Prompt Engineering, Agentic systems, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, Large Language Modeling, ChatGPT, AI Product Strategy, Training Programs, Personalized Service, Customer Service, LLM Application, Customer experience improvement, Artificial Intelligence, Innovation
初级 · 专项课程 · 1-3 个月

Amazon Web Services
您将获得的技能: Customer experience improvement, Customer Relationship Management, Customer Insights, Customer Service, Trend Analysis, Employee Performance Management, Text Mining, System Implementation
混合 · 课程 · 1-4 周

Voxy
您将获得的技能: 媒体与传播, 人际沟通, 建立融洽关系, 语言学习, 英语, 口语理解, 语法, 词汇
混合 · 课程 · 1-3 个月