客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

您将获得的技能: Middleware, File Transfer Protocol (FTP), Oracle Databases, Enterprise Architecture, Data Integration, Enterprise Application Management, Integration Testing, Systems Integration, System Testing, Development Testing, Data Import/Export, Functional Testing, Configuration Management, File Management
混合 · 课程 · 1-4 周

您将获得的技能: Google Gemini, OAuth, AI Enablement, Enterprise Application Management, API Gateway, Collaborative Software, Information Management, Identity and Access Management, Application Deployment, Data Integration
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Marketing Analytics, Generative AI, Customer Analysis, Customer Insights, Big Data, Forecasting, Predictive Analytics, Data Analysis, Artificial Intelligence and Machine Learning (AI/ML)
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Generative AI, Customer Relationship Management, Workflow Management, Big Data, Jupyter, Artificial Intelligence and Machine Learning (AI/ML), SQL, Predictive Modeling, Model Evaluation
中级 · 课程 · 1-4 周

您将获得的技能: Hypertext Markup Language (HTML), HTML and CSS, Responsive Web Design, Web Design, Cascading Style Sheets (CSS), Web Design and Development, Web Content Accessibility Guidelines, Typography
初级 · 课程 · 1-3 个月

您将获得的技能: Middleware, Web Services, Data Mapping, Simple Object Access Protocol (SOAP), Restful API, Software Technical Review, Application Development, Cloud Applications, Application Programming Interface (API), System Monitoring, Application Performance Management, Data Integration, Enterprise Application Management, Software Architecture, Business Process Automation, Performance Tuning, Scalability, Debugging, Application Security, Role-Based Access Control (RBAC)
高级设置 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Generative AI, Big Data, Customer Relationship Management, SQL, Artificial Intelligence and Machine Learning (AI/ML), Data Processing, Data Analysis
中级 · 课程 · 1-4 周

您将获得的技能: Google Gemini, Generative AI, Google Cloud Platform, Customer Relationship Management, Predictive Modeling, SQL, Big Data, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Model Evaluation, Python Programming
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Data Pipelines, Google Cloud Platform, Data Processing, Data Storage, Cloud Engineering, Systems Design, Data Infrastructure, Data Management, Data Architecture, Data Integration, Data Analysis, Automation
高级设置 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Gemini, Google Workspace, Collaborative Software, Productivity Software, Data Integration, OAuth, Enterprise Application Management, API Gateway, Identity and Access Management, Calendar Management, Application Deployment, Data Store
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Retrieval-Augmented Generation, Prompt Engineering, Generative AI Agents, Generative AI, AI Enablement, Google Cloud Platform, Customer experience improvement, Innovation, Business Transformation, Large Language Modeling, Continuous Monitoring, Organizational Change
初级 · 课程 · 1-3 个月

Amazon Web Services
您将获得的技能: Dashboard, Report Writing, Business Reporting, Management Reporting, Performance Reporting, Ad Hoc Reporting, Real Time Data, Call Center Experience, Administration, Workforce Management
初级 · 课程 · 1-4 周