University of Illinois Urbana-Champaign
您将获得的技能: 消费者行为, 客户体验战略(CX), 改善客户体验, 角色开发, 新产品开发, 案例研究, 创新, 客户洞察, 产品战略, 产品管理, 商业研究, 市场调查, 设计思维, 用户研究, 产品开发, 需求评估, 流程制图
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
初级 · 指导项目 · 不超过 2 小时

Tally Education and Distribution Services Private Limited
您将获得的技能: 成本管理, 财务会计, 簿记, 销售支持, 订单管理, 会计, 应付账款和应收账款, 库存管理系统, 预算, 库存控制, 财务报告, 损益(P&L)管理, 财务软件
中级 · 课程 · 1-3 个月

Voxy
您将获得的技能: 商务写作, 客户咨询, 沟通, 语法, 语言学习, 产品知识, 口头表达, 客户服务, 零售销售, 解决客户投诉, 电话技能, 语言交流技能, 写作, 英语, 词汇, 口语理解
混合 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Miro AI, Generative AI Agents, Responsible AI, AI Product Strategy, Generative AI, No-Code Development, ChatGPT, Workflow Management, Email Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Personalized Service, AI Enablement, Customer and Client Support, AI Workflows, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management
初级 · 专项课程 · 1-3 个月

您将获得的技能: Design Thinking, Customer experience strategy (CX), Agile Product Development, Product Strategy, Product Management, User Research, Service Design, Value Propositions, Product Roadmaps, Customer Insights, User Story, Innovation, Market Opportunities, Customer Retention, Growth Strategies, Market Analysis
中级 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Email Marketing, Generative AI Agents, Persona Development, AI Personalization, ChatGPT, Customer Insights, Target Audience, Marketing Automation, Content Creation
中级 · 课程 · 1-4 周

您将获得的技能: Big Data, Generative AI, Case Studies, Customer Insights, Market Research, Data Preprocessing, Market Analysis, Marketing Analytics, Data Analysis, AI Enablement, Data Visualization Software, Consumer Behaviour, Business Strategy
中级 · 课程 · 1-4 周

Infosec
您将获得的技能: 风险管理, 网络安全, 利益攸关方沟通, 计划管理, IT 管理, 沟通, 关键绩效指标 (KPI), 管理团队, 网络治理, 内部交流, 网络安全战略, 技术交流, 安全管理, 网络安全政策, 领导与管理, 网络风险
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Cloud Platform, Technical Support and Services, Technical Support, Service Level, Identity and Access Management, Record Keeping, Data Loss Prevention, Issue Tracking, Personally Identifiable Information, Problem Management, Technical Communication
初级 · 课程 · 1-4 周

您将获得的技能: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Data Entry, Spreadsheet Software, Customer Service, Data Security, Data Management, Billing & Invoicing, User Accounts, Editing
初级 · 指导项目 · 不超过 2 小时

Google Cloud
您将获得的技能: Product Support, Help Desk Support, Google Cloud Platform, System Support, Service Level, Technical Support and Services, Technical Support, End User Training and Support, Technical Communication, Cloud Services, Issue Tracking, Data Management, Record Keeping, Personally Identifiable Information
初级 · 课程 · 1-4 周