客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

IBM
您将获得的技能: 数据科学, 预测建模, 负责任的人工智能, 探索性数据分析, Prompt Engineering, 生成式人工智能, ChatGPT, 深度学习, 数据综合, 数据伦理, AI 工作流程, 数据分析, 机器学习, 数据预处理, 原型设计, AI 赋能, 功能工程, 提示模式, 人工智能和机器学习(AI/ML), 数据可视化
中级 · 专项课程 · 1-3 个月

Fundação Instituto de Administração
您将获得的技能: 建立客户关系, 销售流程, 战略营销, 竞争情报, 冲突管理, 客户参与, 企业战略, 销售策略, 产品规划, 营销, 销售, 市场情报, 销售支持, B2B 销售, 营销策划, 业务规划, 案例研究, 商业营销, 销售培训, 销售管理
中级 · 专项课程 · 3-6 个月

Microsoft
您将获得的技能: Microsoft Power Platform, Excel Formulas, Process Flow Diagrams, Business Process Modeling, User Story, Business Requirements, Stakeholder Management, Data Modeling, Microsoft Excel, Software Development Life Cycle, Requirements Analysis, Requirements Elicitation, Quality Management, Diagram Design, Pivot Tables And Charts, Microsoft Visio, Power BI, Microsoft Power Automate/Flow, Business Analysis, Data Analysis
初级 · 专业证书 · 3-6 个月

Università Bocconi
您将获得的技能: 业务建模, 电子商务, 沟通策略, 品牌战略, 市场趋势, 市场机遇, 产品开发, 财务报告, 案例研究, 企业战略, 品牌管理, 数字媒体战略, 零售店运营, 全球营销
混合 · 课程 · 1-3 个月

您将获得的技能: Cloud Computing Architecture, Amazon Elastic Compute Cloud, Data Visualization Software, Cloud Storage, Dashboard, Scalability, Data Strategy, Data Integration, Real Time Data, Data Storage
中级 · 课程 · 1-3 个月

您将获得的技能: UI/UX Research, Data Presentation, Business Analysis, Customer Insights, Data Analysis, Scheduling
中级 · 课程 · 1-3 个月

Rutgers the State University of New Jersey
您将获得的技能: 人工智能, 跨职能合作, 新兴技术, 物联网, 客户参与, 增强现实与虚拟现实(AR/VR), 商业道德, 商业技术, 客户体验战略(CX), 业务关系管理, 数字化转型, 区块链, 留住客户, 商业营销, 创新, 金融科技
中级 · 课程 · 1-3 个月

Packt
您将获得的技能: Data Analysis Expressions (DAX), Customer Insights, Power BI, Data Modeling, Dashboard, Data Transformation, Data Import/Export, Data Manipulation, Data Literacy, Database Design, Interactive Data Visualization, Data Processing, Big Data, Business Intelligence, Data Integration, Star Schema, Time Series Analysis and Forecasting, Data Visualization Software, Data Cleansing, Trend Analysis
初级 · 专项课程 · 1-4 周

Logical Operations
您将获得的技能: Interpersonal Communications, Business Communication, Verbal Communication Skills, Communication, Internal Communications, Corporate Communications, Business Correspondence, Social Skills, Collaboration, Conflict Management, Non-Verbal Communication, Active Listening, Relationship Building, Organizational Structure, Mediation, Customer Relationship Building, Contract Negotiation, Organizational Development, Negotiation, Vendor Management
混合 · 课程 · 1-3 个月

您将获得的技能: Model Deployment, Responsible AI, No-Code Development, LLM Application, AI Enablement, ChatGPT, Business Metrics, Data Ethics, AI Personalization, Return On Investment, Artificial Intelligence, AI Product Strategy, Customer experience improvement, Language Interpretation, Translation, and Studies, Performance Measurement, Large Language Modeling, Product Improvement, Cross Platform Development, Continuous Improvement Process, Natural Language Processing
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Quality Management, Quality Management Systems, ISO 9000 Series, Statistical Process Controls, Product Quality (QA/QC), Quality Improvement, Service Improvement, Customer experience improvement, Continuous Quality Improvement (CQI), Quality Control, Continuous Improvement Process, Process Improvement, Customer Insights
初级 · 课程 · 1-4 周

University of Alberta
您将获得的技能: 人工智能, Algorithm, 模拟, 深度学习, 强化学习, 机器学习, 模型评估, 功能工程, 性能测试, 性能调整, 人工神经网络, 人工智能和机器学习(AI/ML), 监督学习, 抽样(统计), 马尔可夫模型, 机器学习算法, 概率分布, 伪代码, 线性代数
中级 · 专项课程 · 3-6 个月