客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

University of California, Irvine
您将获得的技能: 销售开发, 利益相关者的参与, 数据安全, 用户关系管理, Salesforce, 基于云的集成, 营销自动化, 账户管理, 客户参与, 数据管理, 客户沟通管理, 安全管理, 销售支持, 业务报告, 客户成功管理, 营销管理, 客户关系管理 (CRM) 软件, 销售管道, 用户账户, 自动化
初级 · 课程 · 1-4 周

您将获得的技能: 风险管理, Scrum(软件开发), 软件设计, 沟通, 冲刺回顾, 冲刺计划, 敏捷项目管理, 团队建设, 管理团队, 积压工作, 软件开发生命周期, Devops, 信息技术, Kanban 原则, 软件架构, 敏捷软件开发, 软件开发方法, 用户故事, Agile 方法论, 计算机硬件
初级 · 专业证书 · 3-6 个月

您将获得的技能: Data Governance, Data-Driven Decision-Making, AI Product Strategy, Legal Technology, Data Management, Business Process Automation, Technology Strategies, Business Leadership, Business Transformation, Generative AI, Artificial Intelligence, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Customer Service, Machine Learning
初级 · 课程 · 3-6 个月

CertNexus
您将获得的技能: Customer experience improvement, Data Strategy, Data Modeling, Marketing Analytics, Customer Insights, Business Analytics, Business Intelligence, Marketing Strategies, Data Science, Operational Efficiency, Marketing, Data Ethics, Analytics, Customer Service, Big Data, Descriptive Analytics, Business Strategy, Data Collection, Predictive Analytics, Governance
混合 · 课程 · 1-4 周

LearnKartS
您将获得的技能: Email Marketing, AI Personalization, Marketing Automation, Marketing Analytics, Search Engine Optimization, Marketing Strategies, Social Media Marketing, Blogs, Content Creation, Web Analytics and SEO, Customer experience improvement, Web Content, Social Media, Customer Engagement, Generative AI, Automation
混合 · 课程 · 1-4 周

您将获得的技能: Technical Sales, Sales, Sales Pipelines, Sales Strategy, Sales Process, AI Personalization, Customer Relationship Management (CRM) Software, Meeting Facilitation, Marketing Automation, Discussion Facilitation, Customer Analysis, Virtual Teams, Stakeholder Analysis, Influencing, Consultative Approaches, Account Strategy, Customer Relationship Management, Performance Analysis, Continuous Improvement Process, Customer Success Management
中级 · 课程 · 1-4 周

您将获得的技能: Order Fulfillment, E-Commerce, Google Ads, Digital Advertising, Customer experience improvement, Market Research, Marketing, Retail Management, Sales, Shipping and Receiving, Marketing Strategies, Market Trend, Process Optimization, Target Audience
初级 · 课程 · 1-4 周

Kennesaw State University
您将获得的技能: 成本管理, 价值主张, 企业战略, 用户关系管理, 创业, 创新, 业务建模, 营销渠道, 战略伙伴关系, 客户分析, 收入管理, 资源管理, 演讲
初级 · 课程 · 1-3 个月

Universidad Nacional Autónoma de México
您将获得的技能: Insurance, Financial Planning, Wealth Management, Budgeting, Financial Management, Finance, Budget Management, Risk Management, Cash Management, Asset Management, Credit Risk, Loans, Investments, Expense Management, Consumer Behaviour
混合 · 课程 · 1-3 个月

您将获得的技能: Application Performance Management, Distributed Denial-Of-Service (DDoS) Attacks, Google Cloud Platform, Kubernetes, Cloud Infrastructure, Identity and Access Management, Data Loss Prevention, Load Balancing, System Monitoring, Prompt Engineering, Network Monitoring, Cloud Computing Architecture, Containerization, Virtual Networking, Network Architecture, Role-Based Access Control (RBAC), Network Security, Network Routing, Cloud Security, Virtual Private Networks (VPN)
攻读学位
中级 · 专业证书 · 3-6 个月

Google Cloud
您将获得的技能: Google Cloud Platform, Cloud Infrastructure, Application Deployment, Prompt Engineering, Kubernetes, Containerization, Database Architecture and Administration, MySQL, Cloud Computing Architecture, Dataflow, PostgreSQL, Identity and Access Management, Cloud Deployment, Data Migration, Cloud Management, Cloud Security, Cloud Applications, Operational Databases, Database Design, Database Management
中级 · 专项课程 · 3-6 个月

IBM
您将获得的技能: 探索性数据分析, Prompt Engineering, 数据伦理, 机器学习, 数据综合, 数据预处理, 生成式人工智能, 数据分析, ChatGPT, 深度学习, AI 赋能, 功能工程, 提示模式, 数据科学, 原型设计, 负责任的人工智能, 数据可视化, 预测建模, 人工智能和机器学习(AI/ML), AI 工作流程
中级 · 专项课程 · 1-3 个月