客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

您将获得的技能: Consultative Selling, Account Strategy, Account Management, Solution Selling, Sales, Sales Strategy, Negotiation, Enterprise Sales, B2B Sales, Price Negotiation, Sales Pipelines, Business Ethics, Conflict Management, Overcoming Objections, AI Personalization, Value Propositions, Ethical Standards And Conduct, Stakeholder Management, Proposal Development, Customer Retention
初级 · 课程 · 1-4 周

您将获得的技能: Needs Assessment, Rapport Building, Communication, Active Listening
中级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: Account Management, Consultative Selling, Selling Techniques, Business Risk Management, Upselling, Business Metrics, Business Communication, Overcoming Objections, Sales Process, Solution Selling, Business Transformation, Virtual Teams, Customer Engagement, Strategic Thinking, Stakeholder Engagement, Innovation, Strategic Communication, Stakeholder Analysis, Value Propositions, Business Analytics
初级 · 专项课程 · 1-3 个月

您将获得的技能: Google Sheets, Data Visualization, User Feedback, Customer experience improvement, Customer Insights, Customer Analysis, Customer Service, Google Workspace, Trend Analysis, Performance Analysis, Analysis
中级 · 指导项目 · 不超过 2 小时

Vanderbilt University
您将获得的技能: Prompt Engineering, ChatGPT, Prompt Patterns, LLM Application, Productivity, OpenAI, Creative Problem-Solving, Generative AI, Expense Reports, AI Enablement, AI Personalization, Image Analysis, Artificial Intelligence, Innovation, Brainstorming, Large Language Modeling, Game Design, Expense Management, Organizational Skills, Computer Vision
初级 · 专项课程 · 1-3 个月

您将获得的技能: 沟通, 积压工作, 团队建设, 软件开发生命周期, 冲刺回顾, 敏捷项目管理, 计算机硬件, 用户故事, 冲刺计划, Devops, 软件设计, 信息技术, 软件架构, 软件开发方法, Scrum(软件开发), Kanban 原则, 管理团队, 敏捷软件开发, Agile 方法论, 风险管理
初级 · 专业证书 · 3-6 个月

您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Responsible AI, Google Gemini, Project Management, LLM Application, AI Enablement, Project Management Life Cycle, Case Studies, Team Oriented, Prototyping, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Project Documentation, AI Workflows, Deep Learning, Risk Management, Machine Learning
中级 · 专项课程 · 1-3 个月

IBM
您将获得的技能: AI 产品战略, 负责任的人工智能, 利益攸关方沟通, 创造力, Prompt Engineering, 团队建设, 产品生命周期管理, 产品管理, 生成式人工智能, ChatGPT, LLM 申请, 改善客户体验, 商业化, 人工智能和机器学习(AI/ML), 人工智能, 原型设计, Google 双子座, 提示模式, 技术产品管理, 投资回报
中级 · 专项课程 · 1-3 个月

您将获得的技能: Agile Project Management, Backlogs, Agile Methodology, User Story, Sprint Planning, Agile Product Development, Product Roadmaps, Sprint Retrospectives, Kanban Principles, Coaching, Team Management, Organizational Change, Prioritization, Problem Solving, Influencing
初级 · 课程 · 1-4 周

IBM
您将获得的技能: 数据清理, 数据收集, 数据科学, Apache Spark, 统计可视化, Apache Hadoop, 分析, 大数据, Data Mart, 微软Excel, 统计分析, 数据分析, 数据可视化软件, 数据仓库, 数据可视化, 关系数据库, Apache Hive, 数据湖
初级 · 课程 · 1-3 个月

Imperial College London
您将获得的技能: Python 程序设计, 数学建模, 微积分, 机器学习算法, 衍生产品, 应用数学, 无监督学习, 降维, 统计, 人工神经网络, 数据预处理, 线性代数, Algorithm, 功能工程, Jupyter, NumPy, 高等数学, 回归分析
初级 · 专项课程 · 3-6 个月
University of Illinois Urbana-Champaign
您将获得的技能: 数字化转型, 营销策略, 电子商务, 数字化营销, 数字广告, 产品开发, 消费者行为, 创新, 营销, MarTech, 产品推广, 客户参与, 营销策划
攻读学位
初级 · 课程 · 1-4 周