
CVS Health
您将获得的技能: 客户服务, 时间管理, 收银机操作, 根源分析, 解决客户投诉, 解决问题, 冲突管理, 积极倾听, 沟通, 事务处理, 同理心, 降级技巧, 非语言交流, 零售店运营
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 呼叫中心经验, 时间管理, 追加销售, 客户服务, 收银机操作, 解决问题, 建立客户关系, 解决客户投诉, 团队合作, 积极倾听, 问候客户, 事务处理, 冲突管理, 零售销售, 同理心, 沟通, 客户咨询, 零售店运营, 交叉销售, 降级技巧
初级 · 专业证书 · 3-6 个月
University of Alberta
您将获得的技能: 需求管理, 系统要求, 需求征询, 变更控制, 验收测试, 功能要求, 用户需求文件, 客户服务, 需求分析, 优先次序, 范围管理, 用户故事, 产品要求, 积压工作, 业务要求, 敏捷软件开发
混合 · 课程 · 1-4 周

Fundação Instituto de Administração
您将获得的技能: Customer Success Management, Customer experience strategy (CX), Customer Retention, Agile Methodology, Customer Engagement, Customer Data Management, Customer Relationship Management, Consultative Approaches, Customer Insights, Market Analysis, Software As A Service, Business Modeling, Organizational Structure, Business Relationship Management, Target Audience, Process Design, Value Propositions, Business Analysis, Business Transformation, Business Solutions
初级 · 专项课程 · 3-6 个月

Packt
您将获得的技能: Cloud Computing, Cloud Computing Architecture, Cloud Services, Threat Modeling, Application Security, Cloud Infrastructure, Network Security, Threat Management, Cloud Platforms, Infrastructure As A Service (IaaS), Security Requirements Analysis, Threat Detection, Cyber Threat Intelligence, Security Strategy, Enterprise Architecture, Platform As A Service (PaaS), Authorization (Computing), Identity and Access Management, Authentications, Disaster Recovery
中级 · 课程 · 3-6 个月

Knowledge Accelerators
您将获得的技能: 改善客户体验, 客户支持, 人际沟通, 用户关系管理, 客户服务, 批判性思维和解决问题, 解决客户投诉, 技术支持与服务, 流程管理, 解决问题, 沟通, 问候客户, 客户参与, 同理心, 服务台支持
初级 · 课程 · 1-3 个月

American Council on Exercise
您将获得的技能: Selling Techniques, Sales Strategy, Sales, Customer Retention, Sales Prospecting, Customer Acquisition Management, Performance Measurement, Customer Relationship Building, Drive Engagement, Professional Development, Customer Engagement, Business Metrics, Exercise Science, Business Acumen
初级 · 课程 · 1-4 周

National Academy of Sports Medicine
您将获得的技能: Nutrition and Diet, Nutrition Counseling, Preventative Care, Public Health and Disease Prevention, Nutritional Assessment, Health And Wellness Coaching, Exercise Science, Physiology, Biology, Anatomy, Communication
初级 · 课程 · 1-3 个月

您将获得的技能: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Operating Systems, Computer Hardware, Cyber Attacks, Customer experience improvement, Technical Support, Customer Complaint Resolution, Cyber Security Policies, Lifelong Learning
初级 · 专业证书 · 3-6 个月
INSEAD
您将获得的技能: 新兴技术, 金融监管, 设计师, 战略决策, 金融科技, 金融服务, 数字资产, 分类账(会计), 业务建模, 项目实施, 支付系统, 管理, 企业战略, 利益相关者分析, 项目设计, 密码学, 银行服务, 区块链, 财务系统, 工作分解结构
初级 · 专项课程 · 3-6 个月

Coursera
您将获得的技能: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Customer Relationship Management (CRM) Software, Personalized Service, Customer Insights, Business Analytics, ChatGPT, User Feedback, Analytics, Consumer Behaviour, Real Time Data, Automation
中级 · 课程 · 1-4 周
您将获得的技能: Account Management, AI Personalization, Customer Engagement, Generative AI Agents, Customer Communications Management, Personalized Service, Customer Insights, Communication, Scalability, Customer Relationship Management (CRM) Software, Data Ethics, Email Automation, Customer Retention, Responsible AI, Predictive Modeling, Business Process Automation, Analytics, Workflow Management, Automation
中级 · 课程 · 1-4 周