
Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, Customer Support, Personalized Service, Customer Service, Product Support, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 交流, 积极倾听, 冲突管理, 向上销售, 呼叫中心经验, 客户咨询, 解决客户投诉, 时间管理, 客户服务, 团队合作, 零售销售, 解决问题, 事务处理, 降级技巧, 数据录入, 问候客户, 收银机操作, 交叉销售, 同理心, 零售店运营
初级 · 专业证书 · 3-6 个月

Coursera
您将获得的技能: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer experience improvement, Customer Relationship Management (CRM) Software, AI Enablement, Personalized Service, Customer Insights, Customer Retention, Business Analytics, ChatGPT, User Feedback, Analytics, Self Service Technologies, Artificial Intelligence, Generative AI, Predictive Analytics, Consumer Behaviour, Automation
中级 · 课程 · 1-4 周

Intuit
您将获得的技能: 簿记, 财务分析, 总分类账, 收益表, 财务报告, 资产负债表, 性能分析, 分析, 现金流量, 业务指标, 财务报表分析, 会计, 对账, 财务报表
初级 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 数据分析, 人工智能, 客户体验战略(CX), 内容创作, 数据收集, 搜索引擎优化, 消费者行为, 客户参与, 生成式人工智能, 营销策略与技巧, 付费媒体, 社交媒体营销, 分析, 数字营销, MarTech, 数据可视化, 营销心理学, 营销传播, 内容战略, 忠诚计划
攻读学位
初级 · 课程 · 1-4 周

SAP
您将获得的技能: 产品路线图, 利益相关者的参与, 客户洞察, 利益攸关方沟通, 过程分析, 需求征询, 客户参与, 协商方法, 项目管理, 业务分析, 解决方案销售工程, SAP 应用软件, 技术咨询
初级 · 课程 · 1-3 个月

AI Business School
您将获得的技能: Agentic Workflows, Prompt Engineering, AI Workflows, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, AI Orchestration, Large Language Modeling, AI Enablement, Self Service Technologies, ChatGPT, Training Programs, LLM Application, Artificial Intelligence, Innovation
初级 · 专项课程 · 1-3 个月
University of Virginia
您将获得的技能: 竞争分析, 消费者行为, 客户洞察, 市场动态, 市场研究, 案例研究, 分析, 价值主张, 行为经济学, 客户分析, 营销心理学, 收入管理, 全球营销
初级 · 课程 · 1-4 周

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Operating System Administration, Routing Protocols, Database Design, Application Development, Network Architecture, Unix, Linux Commands, TCP/IP, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月

您将获得的技能: Responsible AI, Tensorflow, PyTorch (Machine Learning Library), AI Personalization, Internet Of Things, Customer Engagement, Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Telecommunications, Artificial Intelligence, Network Performance Management, Wireless Networks, Generative AI Agents, Emerging Technologies, Computer Networking, Network Architecture, Network Protocols, Digital Communications, Communication, System Design and Implementation
高级设置 · 课程 · 1-3 个月

您将获得的技能: Client Services, Loyalty Programs, Customer Retention, E-Commerce, Brand Loyalty, Customer Relationship Management, Customer Engagement, Digital Marketing, Product Improvement, Web Analytics and SEO, Marketing Analytics, Performance Analysis, Customer Insights, Portfolio Management, Presentations, Generative AI Agents, Key Performance Indicators (KPIs), Business Metrics
初级 · 课程 · 1-4 周