客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Computer Vision, Dashboard, IBM Cloud, Responsible AI, Artificial Intelligence, Data Ethics, Image Analysis, ChatGPT, Cloud Computing, Pandas (Python Package), Business Workflow Analysis, Data Manipulation, No-Code Development, Context Management, Artificial Neural Networks, Cloud Applications, AI Workflows, Cloud Deployment, Application Programming Interface (API), WordPress
初级 · 专业证书 · 3-6 个月

Google Cloud
您将获得的技能: Prometheus (Software), Google Cloud Platform, Application Deployment, Managed Services, Kubernetes, Capacity Management, Cloud Management
初级 · 项目 · 不超过 2 小时

University of Virginia Darden School Foundation
您将获得的技能: 品牌忠诚度, 品牌战略, 广告, 打造品牌, 品牌管理, 营销设计, 生成式 AI 代理, 品牌意识, 数字广告
初级 · 课程 · 1-4 周

Fundação Instituto de Administração
您将获得的技能: 建立客户关系, 谈判, 销售, 商务, 销售支持, 销售流程, 销售策略, 客户参与, 销售培训, 销售管理
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Surveys, Employee Surveys, User Feedback, Work Order, Self Service Technologies, IT Management, User Accounts, Workflow Management, Customer Communications Management
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Microsoft Power Platform, Microsoft Power Automate/Flow, Power BI, Dashboard, No-Code Development, Data Visualization, Power Apps Component Framework, Business Intelligence, Business Process Automation, Application Development, Data Integration, Performance Analysis, Application Design, Automation, Data Security, Business Process, Computing Platforms, Microsoft Teams, Data Analysis Software, Data Modeling
初级 · 专项课程 · 1-3 个月

Microsoft
您将获得的技能: 网络架构, 云计算, 虚拟化, Network Protocol(网络协议, 计算机网络, 网络基础设施, 网络监控, 云服务, Network Security, TCP/IP, 通用网络, 防火墙, 网络硬件, OSI 模型, 微软 Azure
初级 · 课程 · 1-3 个月

您将获得的技能: Requirements Elicitation, Business Analysis, Backlogs, Requirements Management, Stakeholder Engagement, Business Process, User Story, Business Requirements, Requirements Analysis, Business Modeling, Business Risk Management, Business Intelligence, Business Strategies, Financial Analysis, Performance Measurement, Business Process Modeling, Systems Analysis, Root Cause Analysis, Business Planning, Stakeholder Analysis
中级 · 专项课程 · 3-6 个月

您将获得的技能: AI Personalization, Prompt Engineering, Customer Insights, Generative AI, Customer Relationship Management (CRM) Software, Microsoft Copilot, Workflow Management, Customer Relationship Management, Personalized Service, Target Market, Sales Enablement, AI Enablement, Management Reporting, Customer Data Management, Customer Engagement, Compliance Reporting, Information Privacy, Law, Regulation, and Compliance, Business Process Automation, Data Quality
高级设置 · 课程 · 1-4 周

Coursera
您将获得的技能: 数据操作, Python 程序设计, 模型评估, JSON, 大型语言模型, OpenAI 应用程序接口, 性能指标, 实时数据, 生成式人工智能, 机器学习, 数据预处理, 非结构化数据, OpenAI
中级 · 指导项目 · 不超过 2 小时

Simplilearn
您将获得的技能: Search Engine Marketing, Google Ads, Search Engine Optimization, Marketing Strategies, Web Analytics and SEO, Marketing, Email Marketing, Marketing Analytics, Digital Marketing, Performance marketing, Marketing Psychology, Customer Relationship Management, Paid media, Campaign Management, Marketing Automation, Advertising Campaigns, Google Analytics, UI/UX Strategy, Social Media Marketing, Digital Advertising
初级 · 专项课程 · 1-3 个月

University of Minnesota
您将获得的技能: 应用数学, 运营管理, 商业分析, 投资管理, 投资组合管理, 生产规划, 资源分配, 员工队伍规划, 决策, 金融, 制造 Operator, 劳动力管理, 数学建模, 供应链, 金融建模, 工艺优化, 运筹学, 分析, 微软Excel
初级 · 课程 · 1-4 周