您将获得的技能: AI Personalization, Customer Insights, ChatGPT, Generative AI, Call Center Experience, Customer experience improvement, Customer Analysis, Customer Engagement, AI Integrations, AI Workflows, Customer Service, Process Optimization, Customer Support, Operational Efficiency, Automation, Analysis
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Gemini, OpenAI API, Multimodal Prompts, Tool Calling, OpenAI, Cloud API
中级 · 项目 · 不超过 2 小时

Coursera
您将获得的技能: Slack (Software), Collaborative Software, Productivity Software, Business Software, Systems Integration, Business Communication, Team Management, User Accounts, Marketing Communications
初级 · 指导项目 · 不超过 2 小时

Google Cloud
您将获得的技能: Google Cloud Platform, AI Integrations
中级 · 项目 · 不超过 2 小时
Georgia Institute of Technology
您将获得的技能: 英语, 语言交流技能, 电话技能, 口语理解, 词汇, 语言能力
混合 · 课程 · 1-4 周


CVS Health
您将获得的技能: 合作, 客户支持, 建立客户关系, 积极倾听, 交流, 交叉销售, 降级技巧, 时间管理, 成长意识, 同理心, 问候客户, 团队合作, 向上销售, 呼叫中心经验, 客户服务, 数据录入, 面试技巧, 解决客户投诉, 零售销售, 销售技巧
初级 · 专业证书 · 3-6 个月

Università Bocconi
您将获得的技能: Go To Market Strategy, Business Modeling, Entrepreneurship, Sales Presentation, Fundraising, Growth Strategies, Product Marketing, Customer Acquisition Management, Strategic Marketing, Product Development, Market Opportunities, Market Research, New Product Development, Presentations, Entrepreneurial Finance, Business Strategy, Persona Development, Customer Analysis, Market Analysis, Customer Insights
初级 · 课程 · 1-4 周

Cisco Learning and Certifications
您将获得的技能: Session Initiation Protocols, System Configuration, Cloud-Based Integration, Collaborative Software, Configuration Management, Network Administration, Telecommunications, Cloud Deployment, Application Deployment, Communication Systems, Systems Integration, Scalability, System Implementation, Digital Communications, Network Protocols, Software Installation, Email Automation, Real Time Data
初级 · 课程 · 1-3 个月

您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, Generative AI Agents, User Feedback, Generative AI, Self Service Technologies, Personalized Service, Customer Support, Call Center Experience, Customer Service, Customer Insights, Automation, Customer Engagement, AI literacy, Artificial Intelligence, Law, Regulation, and Compliance, AI Integrations, Data Security
初级 · 课程 · 1-4 周

University of Virginia Darden School Foundation
您将获得的技能: 人工智能集成, 客户支持, 性能分析, 改善客户体验, 生成式人工智能, 目标受众, 客户沟通管理, ChatGPT, 客户服务, 人工智能个性化, 提高绩效, 个性化服务, 自助服务技术, 客户参与
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Amazon Web Services, Control Panels, Cloud Deployment, Application Deployment
混合 · 课程 · 1-4 周