客户解析课程可以帮助您学习数据收集技术、客户细分、预测建模和绩效衡量。您可以通过数据驱动的洞察力,掌握解读客户行为、优化营销策略和提升客户体验的技能。许多课程都会介绍 Google Analytics、Tableau 和 SQL 等工具,这些工具支持数据解析和趋势可视化,为业务决策提供依据。

Northeastern University
您将获得的技能: Performance Improvement, Health Care Administration, Process Mapping, Health Systems, Business Analytics, Clinical Trials, Systems Thinking, Quality Improvement, Change Management, Analytics, Patient-centered Care, Health Care, Care Coordination, AI Personalization, Precision Medicine, Complex Problem Solving, Data Analysis, Strategic Thinking, Decision Making, Leadership
混合 · 课程 · 1-4 周
Macquarie University
您将获得的技能: 数据叙事, Excel 公式, 数据操作, 数据清理, 数据分析, Power BI, Data Validation, 数据展示, 交互式数据可视化, Excel 宏, 透视表和图表, 数据共享, 微软Excel, 数据整合, 数据可视化软件, 数据可视化, 仪表板, 电子表格软件, 信息图表, 数据转换
中级 · 专项课程 · 3-6 个月

您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support
初级 · 指导项目 · 不超过 2 小时
University of Illinois Urbana-Champaign
您将获得的技能: 客户分析, 商业策略, 客户体验战略(CX), 消费者行为, 市场调查, 服务设计, 案例研究, 设计思维, 用户反馈, 用户关系管理, 客户洞察, 新产品开发, 创新, 产品开发
初级 · 课程 · 1-4 周

Duke University
您将获得的技能: Agile Product Development, Customer Insights, Customer experience strategy (CX), Customer Engagement, New Product Development, Innovation, Business Strategies, Customer Analysis, Market Intelligence, Business Strategy, Consumer Behaviour, Market Dynamics
中级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 客户咨询, 客户服务, 收银机操作, 零售销售, 电子商务, 建立客户关系, 团队合作, 专业精神, 沟通, 销售点, 事务处理, 问候客户, 订单管理系统, 时间管理, 付款处理和收款, 数据输入, 零售店运营, 社交媒体
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Analysis, User Feedback, Contextual Advertising
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented
初级 · 指导项目 · 不超过 2 小时

Johns Hopkins University
您将获得的技能: 财务分析, 统计方法, 商业分析, 统计分析, 数学建模, 线性代数, 回归分析, 业务流程建模, 数据建模, 运输业务, 业务建模, 解决复杂问题, 预测分析, 微软Excel, 风险分析, 资源分配, 分析, 运筹学, 工艺优化, 风险模型
中级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Prompt Engineering, Customer Retention, Customer Acquisition Management, User Feedback, Responsible AI, Customer Service, Customer experience strategy (CX), Customer Success Management, Customer Engagement, Generative AI, Customer Support, Customer Analysis, AI Personalization, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
中级 · 专项课程 · 1-3 个月

您将获得的技能: Responsible AI, Tensorflow, PyTorch (Machine Learning Library), Network Performance Management, Artificial Intelligence and Machine Learning (AI/ML), IT Automation, Network Monitoring, Internet Of Things, Generative AI, Artificial Intelligence, Telecommunications, Network Architecture, Computer Networking, Emerging Technologies, Generative AI Agents, Wireless Networks, Digital Communications, Network Protocols, System Design and Implementation, Communication
高级设置 · 课程 · 1-3 个月

University of Virginia
您将获得的技能: 网络安全, 人工智能, 工艺设计, 价值主张, 成本效益分析, 业务建模, Agile 方法论, 设计思维, 技术战略, 信息技术, 技术交流, 项目组合管理, 企业战略, 商业分析
初级 · 课程 · 1-4 周