
Google Cloud
您将获得的技能: Google Gemini, Gemini, OpenAI API, Multimodal Prompts, Tool Calling, ChatGPT, Cloud API, LLM Application, Prompt Engineering
中级 · 项目 · 不超过 2 小时

您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, Generative AI, Self Service Technologies, ChatGPT, Customer Support, Customer Service, Customer Insights, Automation, Artificial Intelligence, Natural Language Processing, Data Security
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 呼叫中心经验, 事务处理, 客户服务, 积极倾听, 收银机操作, 时间管理, 解决客户投诉, 降级技巧, 问候客户, 数据输入, 面试技巧, 建立客户关系, 团队合作, 追加销售, 同理心, 冲突管理, 零售店运营, 成长意识, 交叉销售
初级 · 专业证书 · 3-6 个月

您将获得的技能: Self Service Technologies, Automation, Setting Appointments, AI Workflows, Calendar Management, Prompt Engineering, Customer Service, Customer Inquiries, Customer Communications Management, Scheduling, Dental Care, Greeting Customers
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Responsible AI, Tensorflow, PyTorch (Machine Learning Library), Network Performance Management, AI Enablement, Artificial Intelligence and Machine Learning (AI/ML), Transfer Learning, AI Personalization, Generative AI, Artificial Intelligence, Telecommunications, Network Architecture, Computer Networking, Emerging Technologies, Generative AI Agents, Wireless Networks, Digital Communications, Network Protocols, System Design and Implementation, Communication
高级设置 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Data Validation, Virtual Environment, Scenario Testing, Agentic systems
初级 · 项目 · 不超过 2 小时

Knowledge Accelerators
您将获得的技能: 沟通, 解决客户投诉, 人际沟通, 客户支持, 服务台支持, 用户关系管理, 客户服务, 客户参与, 改善客户体验, 技术支持与服务, 问候客户, 解决问题, 流程管理, 同理心, 批判性思维和解决问题
初级 · 课程 · 1-3 个月

Università Bocconi
您将获得的技能: Entrepreneurship, Business Modeling, Go To Market Strategy, Fundraising, Business Planning, New Product Development, Product Development, User Research, Presentations, Sales Strategy, Value Propositions, Customer Insights, Customer Analysis, Market Analysis, Competitive Analysis, Lean Methodologies
初级 · 课程 · 1-4 周

University of Virginia Darden School Foundation
您将获得的技能: 生成式人工智能, 个性化服务, 客户参与, Prompt Engineering, 客户支持, 改善客户体验, 提高绩效, 性能分析, 客户服务, 自助服务技术, ChatGPT, AI 个性化服务
初级 · 课程 · 1-4 周

Vanderbilt University
您将获得的技能: Email Automation, Prompt Engineering, ChatGPT, Prompt Patterns, LLM Application, Productivity, OpenAI, AI Enablement, Calendar Management, Organizational Skills, Generative AI, Artificial Intelligence, Large Language Modeling, AI Personalization, HubSpot CRM, Business Process Automation, Email Marketing, Google Sheets, Workflow Management, Automation
初级 · 专项课程 · 1-3 个月

您将获得的技能: AI Personalization, Generative AI, Personalized Service, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, AI Enablement, LLM Application, Natural Language Processing
初级 · 课程 · 1-4 周

Cisco Learning and Certifications
您将获得的技能: Session Initiation Protocols, System Configuration, Collaborative Software, Configuration Management, Network Administration, Telecommunications, Communication Systems, Systems Integration, Scalability, Digital Communications
初级 · 课程 · 1-3 个月