客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

LearnKartS
您将获得的技能: Salesforce, Cloud Applications, Email Automation, Data Management
初级 · 课程 · 1-4 周

AI Business School
您将获得的技能: Agentic Workflows, AI Workflows, Generative AI Agents, Productivity, Workflow Management, No-Code Development, AI Orchestration, AI Enablement, AI Personalization, Self Service Technologies, Artificial Intelligence, Generative AI, Customer Service, Digital Transformation, Automation, Operational Efficiency, Responsible AI, Innovation, Initiative and Leadership
中级 · 课程 · 1-4 周

SkillUp
您将获得的技能: 项目管理, 利益相关者管理, 用户故事, 会议促进, 冲刺回顾, Agile 方法论, 分析, 项目管理协会(PMI)方法, 冲刺计划, 工作分析, 敏捷项目管理, 团队建设
初级 · 课程 · 1-4 周

您将获得的技能: New Product Development, Miro AI, Value Propositions, Business Modeling, Product Development, Business Analysis, Stakeholder Communications, Business Planning, Business Solutions, Presentations, Business Strategy, Innovation, Entrepreneurship
中级 · 指导项目 · 不超过 2 小时

Universidade Estadual de Campinas
您将获得的技能: Transportation, Supply Chain, and Logistics, Transportation Management, Logistics, Inventory Management System, Supply Chain, Inventory Control, Supply Chain Management, Service Level, Order Management, Demand Planning, Performance Measurement, Forecasting
初级 · 课程 · 1-3 个月

Advancing Women in Tech
您将获得的技能: 创新, 财务分析, 收入管理, 产品路线图, 留住客户, 关键绩效指标 (KPI), 产品生命周期管理, 产品战略, 客户体验战略(CX), 产品开发, 持续改进流程, Agile 方法论, 产品管理, 金融报表
初级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: Pay Per Click Advertising, Marketing Analytics, Web Analytics, Search Engine Optimization, Analytics, Digital Marketing, Data-Driven Decision-Making, A/B Testing, Data Analysis, Contextual Advertising, Big Data, Key Performance Indicators (KPIs), Customer Data Management, Predictive Analytics, Artificial Intelligence and Machine Learning (AI/ML), Consumer Behaviour, Machine Learning
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Market Research, Analytical Skills, Data Collection, Data-Driven Decision-Making, Market Analysis, Marketing, Business Research, Quantitative Research, Data Analysis, Customer Insights, Market Trend, Consumer Behaviour, Trend Analysis, Competitive Analysis, Strategic Decision-Making
中级 · 课程 · 1-3 个月

IE Business School
您将获得的技能: 分析, 批判性思维, 情报收集与分析, 战略思维, 移情与情商, 解决复杂问题, 商业智能, 人工智能, 竞争情报, 国际关系, 利益相关者分析, 数字化转型, 趋势分析, 预测, 企业战略, 决策, 时间表
初级 · 课程 · 1-4 周

您将获得的技能: Competitive Analysis, Market Research, User Story, User Interface (UI), Competitive Intelligence, Usability, Persona Development, Microsoft Copilot, Product Development, Market Analysis, Product Management, Product Lifecycle Management, Design Thinking, Product Roadmaps, User Interface (UI) Design, Market Opportunities, Regulation and Legal Compliance, Data Ethics, Responsible AI, Data Governance
初级 · 专项课程 · 3-6 个月

您将获得的技能: Sales Presentation, Selling Techniques, Target Audience, Customer Relationship Building, Closing (Sales), Business-To-Consumer, Target Market, Sales, Communication, Company, Product, and Service Knowledge, Customer Analysis, Sales Strategy, Product Promotion, Customer Engagement, Product Demonstration, Brand Loyalty, Consumer Behaviour
中级 · 课程 · 1-4 周

您将获得的技能: Power BI, Interactive Data Visualization, Data Visualization, Data Presentation, Dashboard, Trend Analysis, Exploratory Data Analysis, Customer Analysis, Data Visualization Software, Sales, Business Intelligence, Data Analysis, Business Analytics, Data Import/Export
初级 · 指导项目 · 不超过 2 小时