
CVS Health
您将获得的技能: 建立客户关系, 降级技巧, 数据输入, 时间管理, 积极倾听, 问候客户, 呼叫中心经验, 沟通, 面试技巧, 团队合作, 追加销售, 事务处理, 客户服务, 收银机操作, 冲突管理, 交叉销售, 解决客户投诉, 零售店运营, 成长意识, 同理心
初级 · 专业证书 · 3-6 个月

Logical Operations
您将获得的技能: Customer Service, Greeting Customers, Workflow Management, Sales Strategy, Customer Support, Customer and Client Support, Customer experience improvement, Leadership, Cross Selling, Sales Support, Team Leadership, Active Listening, Customer Complaint Resolution, Organizational Skills, Stress Management, Verbal Communication Skills, Customer Communications Management, Communication, Conflict Management, Needs Assessment
混合 · 课程 · 1-3 个月

您将获得的技能: Dashboard, Databases, Project Schedules, Data Visualization, Calendar Management, Customer Relationship Management (CRM) Software, Project Management, Document Management, Content Development and Management, Process Improvement and Optimization, File Management, Collaboration, User Accounts
初级 · 专项课程 · 3-6 个月

CVS Health
您将获得的技能: 建立客户关系, 客户咨询, 沟通, 时间管理, 积极倾听, 问候客户, 收银机操作, 降级技巧, 呼叫中心经验, 解决问题, 零售销售, 解决客户投诉, 团队合作, 追加销售, 客户服务, 冲突管理, 交叉销售, 同理心, 零售店运营, 事务处理
初级 · 专业证书 · 3-6 个月

Coursera
您将获得的技能: Customer Retention, HubSpot CRM, Brand Awareness, Surveys, Survey Creation, Marketing Analytics, Google Analytics, Customer Analysis, Customer Service, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Insights, Customer Relationship Management, Customer Data Management, A/B Testing, AI Product Strategy, Target Audience, Data Analysis, Digital Marketing, Performance Measurement
中级 · 专项课程 · 3-6 个月
University of Alberta
您将获得的技能: 用户需求文件, 需求分析, 需求征询, 变更控制, 验收测试, 客户服务, 积压工作, 功能要求, 业务要求, 系统要求, 优先次序, 敏捷软件开发, 需求管理, 范围管理, 产品要求, 用户故事
混合 · 课程 · 1-4 周
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

Logical Operations
您将获得的技能: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Communication, Interpersonal Communications, Telephone Skills, Active Listening, Conflict Management, De-escalation Techniques, Crisis Management, Crisis Intervention
混合 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 根源分析, 降级技巧, 时间管理, 积极倾听, 收银机操作, 沟通, 解决问题, 冲突管理, 客户服务, 同理心, 非语言交流, 解决客户投诉, 零售店运营, 事务处理
初级 · 课程 · 1-4 周

您将获得的技能: Product Lifecycle Management, Sustainable Design, Sustainable Engineering, Digital Transformation, Project Planning, Business Acumen, Customer Service, Electronic Systems, Semiconductors, Engineering Design Process, Engineering Practices, Project Management, Internet Of Things, Collaboration, Artificial Intelligence, Business Communication, Teamwork, Risk Management, Leadership, Generative AI
初级 · 专项课程 · 3-6 个月

您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Brand Loyalty, Customer Retention, Social Media Management, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Digital Marketing, Content Creation, Personalized Service, Employee Surveys, Process Optimization, User Feedback, Business Marketing, Contextual Advertising
初级 · 专项课程 · 3-6 个月

您将获得的技能: Customer Service, Logistics, Order Delivery, Inventory Management System, Supply Chain, Customer experience improvement, Service Level, Marketing Operations, Operational Efficiency, Performance Measurement
中级 · 课程 · 1-4 周