客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Illinois Tech
您将获得的技能: Responsible AI, Culture Transformation, Innovation, Organizational Change, Design Thinking, Business Transformation, Strategic Leadership, Product Lifecycle Management, Global Marketing, Data Ethics, Entrepreneurship, Business Communication, Artificial Intelligence, Change Management, Organizational Leadership, Business Modeling, Generative AI, AI Product Strategy, Business Strategy, Strategic Planning
攻读学位
中级 · 专项课程 · 3-6 个月

Microsoft
您将获得的技能: Microsoft Copilot, Sales Presentation, Sales Enablement, Sales Training, Microsoft Teams, Email Automation, Meeting Facilitation, Generative AI Agents, Microsoft Outlook, Personalized Service, Customer Communications Management, Microsoft 365, AI Enablement, Customer Relationship Management, Negotiation, Relationship Building
初级 · 课程 · 1-4 周

Meta
您将获得的技能: 数据可视化软件, 数据建模, 数据库管理, 数据分析, 数据库, MySQL 工作台, 数据仓库, 高级分析, 关系数据库, 数据库架构与管理, 摘录, MySQL, 数据库设计
中级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 交互式数据可视化, 数据分析, Power BI, 应用程序开发, 仪表板, 生成式 AI 代理, 数据整合, 微软动力平台, Microsoft Power Automate/Flow, 业务流程自动化, 业务过程, 无代码开发, 数据可视化, 微软 365
初级 · 课程 · 1-3 个月

您将获得的技能: Communication, Public Speaking, Constructive Feedback, Professional Development, Self-Awareness
初级 · 课程 · 1-4 周


Board Infinity
您将获得的技能: 弹簧框架, 面向对象编程(OOP), 数据结构, 授权(计算), 还原式 API, Authentication, Spring Boot, 模型-视图-控制器, Java, Algorithm, Java 编程, 后端网站开发
高级设置 · 课程 · 1-4 周

University of Virginia
您将获得的技能: 工艺设计, 客户分析, 创新, 价值主张, 市场机遇, 客户体验战略(CX), 业务建模, 资源分配, 设计思维, 精益方法, 战略伙伴关系, 产品管理, 业务过程, 新产品开发, 企业战略
初级 · 课程 · 1-4 周

Howard University
您将获得的技能: Design Thinking, Business Software, Information Systems, Cloud Computing, Business Systems, Business Technologies, Cloud Deployment, Cloud Security, Virtualization, Digital Transformation, Cloud Services, Management Information Systems, Product Design, Business Solutions, Information Technology, Cloud Infrastructure, Customer Insights, User Centered Design, Cybersecurity, Data Management
中级 · 专项课程 · 1-3 个月

S.P. Jain Institute of Management and Research
您将获得的技能: Product Strategy, Strategic Marketing, Marketing Management, Marketing Strategies, Consumer Behaviour, Target Market, Marketing Communications, Product Lifecycle Management, Integrated Marketing Communications, Marketing Analytics, Brand Strategy, Marketing Channel, Market Analysis, Price Negotiation, Value Propositions
初级 · 课程 · 1-3 个月

您将获得的技能: Data Storytelling, Data Presentation, Data Visualization, Rmarkdown, Stakeholder Communications, Data Ethics, Data-Driven Decision-Making, Data Cleansing, Tableau Software, Spreadsheet Software, Data Validation, Data Visualization Software, Ggplot2, Data Integration, Dashboard, Data Integrity, Data Transformation, Data Collection, Case Studies, Interviewing Skills
初级 · 专业证书 · 3-6 个月

The Chinese University of Hong Kong
您将获得的技能: 文化多样性, 电子商务, 广告, 社会学, 消费者行为, 市场动态, 文化敏感性, 品牌管理, 数字媒体战略, 社会科学, 全球营销, 营销
初级 · 课程 · 1-4 周