客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Data Storytelling, Customer Analysis, Data Integration, Interactive Data Visualization, Dashboard, Data Visualization, Data Analysis, Customer Insights, Data-Driven Decision-Making, Data Analysis Software, Exploratory Data Analysis, Presentations, Analytics, Technical Communication, Data Visualization Software, Data Import/Export
中级 · 指导项目 · 不超过 2 小时

University of Colorado System
您将获得的技能: 环境问题, 新兴技术, 客户体验战略(CX), 能源与公用事业, 电力系统, 可持续系统, 金融监管, 技术战略, 分析, 电气安全, 客户参与, 监管事务
初级 · 课程 · 1-3 个月

University of Colorado System
您将获得的技能: 威胁建模, 云计算, 恶意软件保护, AWS 身份和访问管理 (IAM), Encryption, 亚马逊弹性计算云 Computing, 地理信息系统, 安全工程, 基于角色的访问控制(RBAC), 用户账户, 授权(计算), 亚马逊网络服务, 身份和访问管理, 网络安全, 入侵检测和防御, 信息系统安全, 云安全, Network Security, Distributed Denial-Of-Service (DDoS) 攻击, 负载平衡
初级 · 专项课程 · 3-6 个月

University of Geneva
您将获得的技能: Arbitration, Contract Review, Commercial Laws, Legal Risk, Contract Management, Contract Negotiation, Contract Compliance, Coordination, Service Level Agreement, Liquidation, Asset Protection
混合 · 课程 · 1-3 个月

您将获得的技能: Customer Insights, Microsoft Copilot, Customer Analysis, Persona Development, Marketing Analytics, Marketing, Marketing Strategies, Report Writing, Generative AI Agents, Online Advertising, Target Audience, Prompt Engineering, Search Engine Optimization, Social Media Marketing, Data Import/Export
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Angular, HTML and CSS, JavaScript Frameworks, Front-End Web Development, Javascript, Software Design Patterns, Web Applications, Cascading Style Sheets (CSS), Maintainability, Web Development, UI Components, Responsive Web Design
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Prompt Engineering, Generative AI Agents, Retrieval-Augmented Generation, Google Gemini, Responsible AI, Generative AI, Google Workspace, Google Cloud Platform, Gemini, AI Product Strategy, AI Enablement, AI Workflows, Productivity Software, AI Security, Unstructured Data, Tool Calling, Data Literacy, Artificial Intelligence, Cloud Computing, Collaboration
初级 · 专业证书 · 3-6 个月

Università Bocconi
您将获得的技能: Food and Beverage, Hospitality Management, Growth Strategies, Global Marketing, Product Marketing, Business Strategy, Consumer Behaviour, Product Management, Brand Management, Innovation, Market Dynamics, Marketing
混合 · 课程 · 1-3 个月
您将获得的技能: Infrastructure As A Service (IaaS), Cloud Deployment, Cloud Infrastructure, Cloud Services, Cloud Computing, Service Level Agreement, Cloud Computing Architecture, Cloud Platforms, Virtualization, Application Deployment, User Provisioning
初级 · 课程 · 1-4 周

您将获得的技能: Hugging Face, Prompt Engineering, Retrieval-Augmented Generation, LLM Application, Model Evaluation, Responsible AI, LangChain, Large Language Modeling, Model Deployment, Generative AI, Generative Adversarial Networks (GANs), Application Deployment, Application Development, Technical Management, OpenAI API, Data Ethics, AI Enablement, Trend Analysis, Business Strategy, Python Programming
中级 · 专项课程 · 1-3 个月

Imperial College London
您将获得的技能: Continuous Quality Improvement (CQI), Run Chart, Qualitative Research, Public Health, Healthcare Project Management, Patient Safety, Health Policy, Public Health and Disease Prevention, Health Equity, Health Systems, Community Health, Social Determinants Of Health, Clinical Leadership, Patient-centered Care, Data Quality, Health Care, Health Informatics, Quantitative Research, Geographic Information Systems, Data Collection
初级 · 专项课程 · 1-3 个月

您将获得的技能: Social Media Management, Social Media, Social Media Marketing, Google Ads, Email Marketing, Social Media Strategy, Online Advertising, Social Media Campaigns, Pay Per Click Advertising, Content Creation, Customer Retention, Instagram, Paid media, Customer Relationship Building, E-Commerce, Digital Marketing, TikTok, Keyword Research, Strategic Marketing, Brand Marketing
初级 · 专项课程 · 1-3 个月