客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Quality Management, Project Management Life Cycle, Project Closure, Project Management, Continuous Improvement Process, Project Controls, Quality Assessment, Team Management, Project Risk Management, Data-Driven Decision-Making, Project Documentation, Stakeholder Communications, Data Storytelling, Risk Management, Meeting Facilitation, Communication Strategies, Strategic Thinking
初级 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 客户洞察, 改善客户体验, 新产品开发, 需求评估, 产品开发, 商业研究, 创新, 产品管理, 市场调查, 案例研究, 角色开发, 流程制图, 用户研究, 产品战略, 客户体验战略(CX), 消费者行为, 设计思维
初级 · 课程 · 1-3 个月

IBM
您将获得的技能: Python 程序设计, Html 和 Css, MongoDB, 网页设计与开发, 云部署, Node.JS, 云服务, 云应用, 超文本标记语言(HTML), 云 Native 计算, CI/CD, NoSQL, 服务器端, 云计算开发, Agile 方法论, React Redux, 云计算架构, JavaScript 框架, React.js, Devops
初级 · 专项课程 · 3-6 个月

CVS Health
您将获得的技能: 冲突管理, 呼叫中心经验, 建立客户关系, 解决客户投诉, 面试技巧, 沟通, 专业精神, 解决问题, 语言交流技能, LinkedIn, 关键词研究, 降级技巧, 客户服务
初级 · 课程 · 1-4 周

您将获得的技能: AI Product Strategy, Sprint Retrospectives, Backlogs, Agile Product Development, Agile Software Development, Stakeholder Communications, Agile Methodology, Responsible AI, Generative AI, Kanban Principles, Product Roadmaps, Virtual Teams, Information Technology, Agile Project Management, Computer Hardware, Product Strategy, Product Management, ChatGPT, Stakeholder Management, Sprint Planning
初级 · 专业证书 · 3-6 个月
University of Illinois Urbana-Champaign
您将获得的技能: 营销策略, 客户参与, 产品开发, 创新, 营销, MarTech, 营销策划, 数字化转型, 电子商务, 产品推广, 数字广告, 消费者行为, 数字化营销
攻读学位
初级 · 课程 · 1-4 周

您将获得的技能: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Operating Systems, Computer Hardware, Cyber Attacks, Customer experience improvement, Technical Support, Customer Complaint Resolution, Digital Transformation, Lifelong Learning
初级 · 专业证书 · 3-6 个月

您将获得的技能: User Experience Design, Persona (User Experience), Web Content Accessibility Guidelines, User Story, Usability, User Research, Human Factors, Human Centered Design, Ideation, User Flows, Competitive Analysis, Mockups
初级 · 课程 · 1-4 周

您将获得的技能: Data Storytelling, Dashboard, Data Presentation, Data Visualization, Database Design, MySQL, Presentations, Descriptive Statistics, Extract, Transform, Load, Business Intelligence, Data Visualization Software, IBM DB2, Tableau Software, Relational Databases, Star Schema, IBM Cognos Analytics, Interactive Data Visualization, Microsoft SQL Servers, Regression Analysis, Excel Formulas
初级 · 专业证书 · 3-6 个月
Duke University
您将获得的技能: 商业智能, 业务流程改进, Tableau 软件, 仪表板, 微软Excel, 业务指标, SQL, 数据库设计, 预测建模, MySQL, 商业分析, 业务沟通, 数据分析, 数据叙事, 分析, 关系数据库, 大数据, 数据可视化软件, 数据可视化
初级 · 专项课程 · 3-6 个月

University of Pennsylvania
您将获得的技能: 客户洞察, 营销分析, 客户分析, 财务分析, 运行分析, 数据驱动的决策制定, 预测分析, 人力资本, 同行评审, 人力资源战略, 描述性分析, 工艺优化, 人力资源分析, 商业分析, 财务报表分析, 人力资源, 运行效率, 业务运营, 分析, 财务数据
初级 · 专项课程 · 3-6 个月

您将获得的技能: Agile Project Management, Backlogs, Agile Methodology, User Story, Sprint Planning, Agile Product Development, Product Roadmaps, Sprint Retrospectives, Coaching, Team Management, Organizational Change, Problem Solving, Influencing
初级 · 课程 · 1-4 周