
您将获得的技能: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Point of Sale, Shipping and Receiving, Process Optimization
初级 · 课程 · 1-4 周

University of Pennsylvania
您将获得的技能: 客户洞察, 商业分析, 数据驱动的决策制定, 客户分析, 数据收集, 描述性分析, 回归分析, 预测分析, 工艺优化, 营销分析, 分析, 市场调查, 消费者行为
混合 · 课程 · 1-3 个月

您将获得的技能: Gmail, Email Automation, Prioritization, Productivity Software, Workflow Management, Organizational Skills, Communication
中级 · 指导项目 · 不超过 2 小时

University of Michigan
您将获得的技能: 可用性, 交互设计, 构思, 人机交互, 用户体验, 可用性测试, 以用户为中心的设计, 用户界面 (UI) 设计, 人为因素, 原型设计, 设计思维, UI/UX 研究
初级 · 课程 · 1-3 个月


Emory University
您将获得的技能: AI Personalization, Personalized Service, Customer experience improvement, Marketing Psychology, ChatGPT, Business-To-Consumer, Customer Engagement, Consumer Behaviour, Customer Service, Artificial Intelligence, Automation, Marketing, Responsible AI, Marketing Analytics, Algorithms, Content Management
中级 · 课程 · 1-3 个月

Northeastern University
您将获得的技能: Organizational Change, Stakeholder Management, Change Management, Team Management, Organizational Leadership, Culture Transformation, Team Building, Service Management, Innovation, Service Improvement, Process Management, Operations Management, Process Improvement, Healthcare Industry Knowledge, Health Care Administration, Process Design, Leadership
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 呼叫中心经验, 客户服务, 专业精神, 面试技巧, 解决客户投诉, 语言交流技能, LinkedIn, 解决问题, 关键词研究, 建立客户关系, 冲突管理, 降级技巧
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer Insights, AI Personalization, Customer Analysis, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Customer experience improvement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Predictive Analytics, Marketing Strategies
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, Customer Support, Personalized Service, Customer Service, Product Support, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation
初级 · 课程 · 1-4 周

Emory University
您将获得的技能: Marketing Automation, Customer Retention, Marketing Operations, Marketing Effectiveness, Customer Acquisition Management, Marketing Analytics, Marketing Strategies, AI Personalization, AI Enablement, Customer Data Management, Customer experience improvement, Predictive Modeling
中级 · 课程 · 1-4 周