
Northeastern University
您将获得的技能: Organizational Change, Stakeholder Management, Change Management, Organizational Strategy, Organizational Development, Team Management, Stakeholder Engagement, Organizational Leadership, Culture Transformation, Team Building, Service Management, Innovation, Service Design, Service Improvement, Process Management, Operations Management, Process Improvement, Healthcare Industry Knowledge, Process Design, Leadership
初级 · 课程 · 1-4 周

IBM
您将获得的技能: 服务台支持, 服务管理, 技术文档, 技术支持, 最终用户培训和支持, IT 服务管理, 技术支持与服务, 客户服务, 问题跟踪, 技术交流, 远程访问系统, 服务水平
★ 4.8 (1205) · 初级 · 课程 · 1-3 个月

Whizlabs
您将获得的技能: Kubernetes, Google Cloud Platform, Serverless Computing, Google App Engine, Cloud-Native Computing, Cloud Infrastructure, Cloud Deployment, Cloud Computing Architecture, Cloud Services, Cloud Computing, Infrastructure As A Service (IaaS), Cloud Platforms, Cloud Applications, Application Deployment, Virtual Machines, Containerization, Cloud Security, Load Balancing, Command-Line Interface, Automation
中级 · 课程 · 1-4 周

您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Service Management, IT Management, Business Relationship Management, Hospitality Services, Practice Management, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Management, Vendor Relationship Management, Process Management, Process Optimization, People Development
★ 4.8 (108) · 中级 · 课程 · 1-4 周

Logical Operations
您将获得的技能: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, Service Level, Incident Management, IT Management, Change Control, Information Technology Operations, Incident Response, Information Technology, Change Requests, Operations Management, Technical Management, Help Desk Support, Asset Management, Operations
★ 4.6 (7) · 混合 · 课程 · 1-4 周

Northeastern University
您将获得的技能: Process Improvement, Data-Driven Decision-Making, Process Improvement and Optimization, Service Improvement, Performance Improvement, Business Process Reengineering, Service Design, Health Systems, Culture Transformation, Process Design, Business Process Improvement, Patient Flow, Process Management, Healthcare Industry Knowledge, Operations Management, Organizational Change, Organizational Effectiveness, Organizational Strategy, Health Care, Customer experience improvement
初级 · 课程 · 1-4 周

您将获得的技能: Customer Service, Customer experience improvement, Service Design, Loyalty Programs, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Journey Mapping, Customer Engagement, Customer Support, Cross-Channel Marketing, Business Process, Integrated Marketing Communications, Customer Retention, Marketing
★ 4.5 (42) · 初级 · 指导项目 · 不超过 2 小时

Whizlabs
您将获得的技能: Google Cloud Platform, Cost Management, Cloud Management, System Monitoring, Application Performance Management, Cloud Security, Identity and Access Management, Key Management, Cloud Deployment, Cloud Platforms, Cloud Services, Infrastructure as Code (IaC), Continuous Monitoring, Cloud-Based Integration, Encryption, Role-Based Access Control (RBAC), Configuration Management, Event-Driven Programming
中级 · 课程 · 1-4 周

您将获得的技能: User Feedback, Customer Insights, Customer Service, Market Research, User Research, Target Audience, Marketing
★ 4.8 (31) · 初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Service Management, Systems Integration, Control Objectives for Information and Related Technology (COBIT), Supplier Relationship Management, Supplier Performance Management, Strategic Sourcing, Culture Transformation, Process Development, Organizational Structure, Cross-Functional Collaboration, Governance, Risk Analysis, Process Improvement and Optimization, Risk Management, Continuous Improvement Process, Organizational Change, Performance Measurement, Lean Methodologies
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Client Services, Quality Improvement, Performance Metric, Service Improvement, Customer Support, Customer experience improvement, Technical Support and Services, Customer Complaint Resolution, Performance Measurement, Client Support, Technical Support, Performance Analysis, Business Metrics, Customer Retention, Key Performance Indicators (KPIs), Relationship Management
★ 4.5 (22) · 初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 关键词研究, 冲突管理, 呼出电话, 解决问题, 呼入电话, 解决客户投诉, 问候客户, 客户支持, 交流, 客户服务, 语言交流技能, 面试技巧, 呼叫中心经验, 客户咨询, 降级技巧, 建立客户关系
★ 4.4 (17) · 初级 · 课程 · 1-4 周