
您将获得的技能: Customer Service, Customer Relationship Building, Continuous Improvement Process, Performance Metric, Service Improvement, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Help Desk Support, De-escalation Techniques, Communication Strategies
初级 · 课程 · 1-4 周

Pearson
您将获得的技能: Linux Administration, User Accounts, Operating System Administration, Linux, File Systems, Systems Administration, Authorization (Computing), Security Controls, Data Storage, Identity and Access Management, File Management, System Configuration, Data Storage Technologies
中级 · 课程 · 1-4 周

您将获得的技能: Desktop Support, Operating Systems, Technical Support, System Support, Remote Access Systems, Debugging, Microsoft Windows, Software Installation, Application Performance Management, Microsoft Office, Technical Communication
初级 · 课程 · 1-4 周

IBM
您将获得的技能: 硬件故障排除, 网络故障排除, 计算机显示器, 系统配置, 计算机硬件, 配置管理, 技术支持与服务, 数据存储, 外围设备, 桌面支持, 网络管理
高级设置 · 课程 · 1-3 个月

Coursera
您将获得的技能: Responsible AI, Generative AI, Prompt Patterns, AI Enablement, Risking, System Support, Data Ethics, System Monitoring, Technical Communication, Model Evaluation, Strategic Planning
中级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: 服务台支持, 信息技术, 网络故障排除, 安全管理, 计算机硬件, 计算机网络, 云服务, Microsoft Windows, 操作系统, 技术支持, 桌面支持, 无线网络
初级 · 课程 · 1-3 个月

Packt
您将获得的技能: Operating System Administration, User Accounts, Cloud Management, Security Controls, File Management, UI Components
中级 · 课程 · 1-3 个月

您将获得的技能: User Accounts, Linux, Linux Administration, Shell Script, Linux Commands, Command-Line Interface, Operating System Administration, System Monitoring, Unix Commands, File Systems, Unix, File Management, Software Installation, Virtual Machines, System Configuration, Operating Systems, Network Troubleshooting
初级 · 课程 · 1-4 周

您将获得的技能: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Unix Commands, Unix Shell, Unix, Shell Script, Bash (Scripting Language), Linux Commands, Command-Line Interface, Linux, Scripting, Scripting Languages, Data Pipelines
中级 · 课程 · 1-4 周

您将获得的技能: Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Data Analysis Expressions (DAX), Data Analysis, Data Integration, Organizational Skills, Data Management
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, Generative AI, Self Service Technologies, ChatGPT, Customer Support, Customer Service, Customer Insights, Automation, Artificial Intelligence, Natural Language Processing, Data Security
初级 · 课程 · 1-4 周