客户服务课程
客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能，这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具，它们有助于简化互动和改进服务交付。
热门客户服务课程与认证
您将获得的技能: Canva (Software), Multimedia, Developing Training Materials, Visual Design, Graphical Tools, Graphic Design
您将获得的技能: Microsoft Excel, Spreadsheet Software, Data Analysis Expressions (DAX), Business Intelligence, Data Entry
状态：免费试用Microsoft
您将获得的技能: Competitive Analysis, Market Research, User Story, User Interface (UI), Product Roadmaps, Competitive Intelligence, AI Product Strategy, Usability, Persona Development, Product Development, Market Analysis, Product Management, Product Lifecycle Management, Design Thinking, User Interface (UI) Design, Market Opportunities, Quality Assurance and Control, Technology Roadmaps, Product Strategy, Data Analysis
状态：免费试用Cisco Learning and Certifications
您将获得的技能: 恶意软件保护, 负载平衡, Authentication, 授权（计算）, 基础设施安全, 网络管理, 网络监控, Network Protocol（网络协议, 脆弱性评估, 防火墙, 网络应用, 入侵检测和防御, Network Security, Distributed Denial-Of-Service (DDoS) 攻击, 网络基础设施, TCP/IP, 通用网络
状态：预览Korea Advanced Institute of Science and Technology(KAIST)
您将获得的技能: 业务建模, 精益方法, 创新, 新兴技术, 创业, 原型设计, 价值主张, 构思, 产品开发, 以人为本的设计, 演讲, 市场分析, 设计思维
状态：免费试用您将获得的技能: Cold Calling, Selling Techniques, Closing (Sales), Overcoming Objections, Sales Presentation, Sales, Sales Process, Sales Prospecting, Lead Generation, Telephone Skills, Customer Relationship Building, Active Listening, Communication Strategies, Customer Engagement
状态：免费试用University of Illinois Urbana-Champaign
您将获得的技能: 企业战略, 创业, 财务规划, 新产品开发, 商业开发, 客户获取管理, 增长战略, 创业融资, 业务规划, 财务预测, 进入市场战略, 团队管理, 演讲, 筹资和众包, 业务指标, 金融建模
状态：预览Rutgers the State University of New Jersey
您将获得的技能: 客户参与, 内容营销, 演讲, 营销活动经理, 营销策略, 关键绩效指标 (KPI), 影响, 投资回报, 品牌意识, 社交媒体, 营销分析, 目标受众, 社交媒体战略, 营销效果
状态：免费试用Board Infinity
您将获得的技能: C# (Programming Language), Restful API, ASP.NET, Model View Controller, .NET Framework, Docker (Software), Azure DevOps, Object Oriented Programming (OOP), Microservices, Containerization, JSON, API Design, DevOps, Web Services, Middleware, CI/CD, Back-End Web Development, Web Applications, Programming Principles, Server Side
状态：免费试用Meta
您将获得的技能: 应用编程接口 (API), 云计算, 数据库管理, 前端网络开发, 虚拟环境, Django （网络框架）, 超文本标记语言（HTML）, 可扩展性, 响应式网页设计, 网络应用, 后端网站开发, 层叠样式表（CSS）, MySQL, Javascript, 全栈式网络开发
状态：免费试用Fundação Instituto de Administração
您将获得的技能: 企业战略, 销售支持, 客户参与, 建立客户关系, 冲突管理, 产品规划, 战略营销, 市场情报, 营销, 商业营销, 销售, 案例研究, B2B 销售, 营销策划, 业务规划, 销售培训, 销售策略, 销售流程, 竞争情报, 销售管理
状态：新状态：免费试用您将获得的技能: Competitive Analysis, Market Research, User Story, User Interface (UI), Competitive Intelligence, Usability, Persona Development, Microsoft Copilot, Product Development, Market Analysis, Product Management, Product Lifecycle Management, Design Thinking, Product Roadmaps, User Interface (UI) Design, Market Opportunities, Regulation and Legal Compliance, Data Ethics, Responsible AI, Data Governance
总之，以下是 10 最受欢迎的 customer service 课程
- How to create presentations using Canva: Coursera
- Finding, Sorting, & Filtering Data in Microsoft Excel: Coursera
- Microsoft AI Product Manager: Microsoft
- Network Security: Cisco Learning and Certifications
- 设计思维与全球初创企业: Korea Advanced Institute of Science and Technology(KAIST)
- How to Sell: An Overview of Fundamental Selling Techniques: Coursera
- 创业 II：为启动做准备: University of Illinois Urbana-Champaign
- 影响者营销战略: Rutgers the State University of New Jersey
- ASP.NET for Experienced Developers: Board Infinity
- 全栈: Meta
