
IBM
您将获得的技能: 社交技能, 语言交流技能, 交流, 口头表达, 解决问题, 合作, Agile 项目管理, 敏捷项目管理, 敏捷产品开发, 批判性思维和解决问题, 公开演讲, 演讲, 人际沟通, 解决方案交付, 团队导向, 团队合作, 团队协作, 专业精神, 专业发展, 解决复杂问题, 说服沟通
中级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 解决问题, 个人发展, 合作, 语言交流技能, 绩效衡量, 交流, 电话技能, 呼入电话, 数据录入, 成长意识, 客户数据管理, 解决客户投诉, 性能指标, 客户服务, 降级技巧, 时间管理, 客户咨询, 团队合作, 问候客户, 呼叫中心经验
初级 · 课程 · 1-3 个月

您将获得的技能: Communication, Public Speaking, Constructive Feedback, Professionalism, Professional Development, Self-Awareness
初级 · 课程 · 1-4 周

California Institute of the Arts
您将获得的技能: Executive Presence, Oral Expression, Non-Verbal Communication, Verbal Communication Skills, Empathy, Active Listening, Rapport Building, Business Communication, Social Skills, Persuasive Communication, Teamwork, Influencing, Empowerment, Initiative and Leadership, Goal-Oriented, Adaptability
初级 · 课程 · 1-4 周

University of Washington
您将获得的技能: 语言交流技能, 专业网络, 口头表达, 商务信函, 写作, 沟通策略, 建立关系, 交流, 设置预约, 电话技能, 语言能力, 词汇, 商务写作, 商务交流, 英语, 公司名称, 建立融洽关系, 日程安排
中级 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 呼入电话, 语言交流技能, 解决问题, 交流, 建立客户关系, 电话技能, 冲突管理, 解决客户投诉, 客户服务, 降级技巧, 专业精神, 客户参与, 呼叫中心经验, 面试技巧
初级 · 课程 · 1-4 周

Duke University
您将获得的技能: Telehealth, Teamwork, Patient Communication, Collaboration, Medical Imaging, Patient Evaluation, Clinical Assessment, Health Technology, Vital Signs, Health Assessment, Patient Preparation, Patient Coordination, Patient Education And Counseling, Patient-centered Care, Patient Treatment, Basic Patient Care, Health Care, Telecommunications, Care Management, Communication
初级 · 专项课程 · 1-4 周

Logical Operations
您将获得的技能: Customer Service, Greeting Customers, Customer Inquiries, Workflow Management, Sales Strategy, Selling Techniques, Client Services, Customer experience strategy (CX), General Sales Practices, Customer Support, Customer and Client Support, Client Support, Customer Advocacy, Customer experience improvement, Interpersonal Communications, Leadership, Sales Support, Verbal Communication Skills, Customer Communications Management, Communication
混合 · 课程 · 1-3 个月

University of London
您将获得的技能: Oral Expression, Rapport Building, Emotional Intelligence, Personal Attributes, Verbal Communication Skills, Empathy & Emotional Intelligence, Relationship Building, Non-Verbal Communication, Self-Awareness, Communication, Communication Strategies, Interpersonal Communications, Personal Development, Public Speaking, Executive Presence, Adaptability
初级 · 课程 · 1-4 周

Rice University
您将获得的技能: 语言交流技能, 企业传讯, 简明扼要, 写作, 技术写作, 口头表达, 撰写建议书, 交互式数据可视化, 战略传播, 危机管理, 公开演讲, 技术交流, 商务写作, 信息图表, 演讲, 商务交流, 人际沟通, 高管风采, 电子媒体, 说服沟通
初级 · 专项课程 · 3-6 个月

您将获得的技能: Patient Communication, Active Listening, Medical Office Procedures, Patient Coordination, Patient-centered Care, Care Coordination, Trustworthiness, Health Care Administration, Verbal Communication Skills, Empathy, Concision, Communication Strategies, Verbal Strategic Communication, Patient Safety, Communication, Professionalism, Relationship Building, Clinical Documentation
初级 · 课程 · 1-4 周
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Guest Relations, Hospitality Services, Hospitality and Food Services, Hospitality, Professionalism, Teamwork, Coordination, Customer experience improvement, Collaboration, Communication Strategies, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周