Telephone Skills

电话技能包括在专业环境中有效使用电话,包括客户服务、销售和商务沟通。Coursera 的电话技能目录让您掌握处理各种电话互动的技巧。您将学习到积极倾听、职业礼仪、处理疑难电话、管理多线系统以及使用适当的语言和语调。无论您是在面向客户的岗位上从事销售工作,还是仅仅希望提高沟通技能以促进职业发展,掌握这些电话技能都能显著提高您吸引、影响和满足客户的能力,从而改善业务成果。
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语言
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在整个课程(说明和评估)中使用的语言。

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通过已评分作业、视频和论坛向顶级授课教师学习。
通过完成一系列课程和项目,深入学习学科知识。

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“telephone skills” 的结果

  • 状态:免费

    Georgia Institute of Technology

    您将获得的技能: 英语, 电话技能, 沟通, 语言能力, 语言交流技能, 专业精神, 词汇

  • 状态:免费试用

    您将获得的技能: Cultural Diversity, English Language, Business Correspondence, Social Skills, Verbal Communication Skills, Business Communication, Professional Development, Business Writing, Interviewing Skills, Oral Comprehension, Telephone Skills, Active Listening, Public Speaking, Communication, Vocabulary, Relationship Building, Constructive Feedback, Grammar, Social Media, Interpersonal Communications

  • 状态:预览

    Dubai College of Tourism

    您将获得的技能: Front Office, Telephone Skills, Hotel Operations, Guest Relations, Revenue Management, Greeting Customers, Office Procedures, Hospitality, Hospitality Management, Administrative Support and Clerical Tasks, Verbal Communication Skills, Upselling, Interpersonal Communications, Communication Strategies, Property Management Systems, Active Listening, Cross Selling, Computer Literacy, Operational Efficiency, Prioritization

  • 您将获得的技能: Cold Calling, Sales Prospecting, Overcoming Objections, Selling Techniques, Sales, Telephone Skills, Sales Strategy, Sales Presentations, Setting Appointments, Sales Pipelines, Rapport Building, Communication, Relationship Building

  • 状态:免费试用

    Arizona State University

    您将获得的技能: 集思广益, 促销策略, 谈判, 销售演示, 电话技能, 会议促进, 业务沟通, 营销, 英语, 营销预算, 销售技巧, 营销策划, 业务规划, 商务写作, 广告, 商业营销, 商务信函, 采购, 产品规划, 营销传播

  • 状态:免费

    您将获得的技能: Amazon Web Services, Control Panels, Call Center Experience, Customer Communications Management, Outbound Calls, Inbound Calls, Telephone Skills

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  • 状态:免费试用

    您将获得的技能: Peer Review, Language Learning, Telephone Skills, Oral Expression, Hotels and Accommodations, Presentations, Setting Appointments, Video Production, Business Communication, Cultural Sensitivity, Verbal Communication Skills, Travel Arrangements, Hospitality, Bilingual (Spanish/English), Restaurant Operation, Vocabulary, Oral Comprehension, Communication, Greeting Customers, Professional Networking

  • 状态:免费试用

    University of Washington

    您将获得的技能: 演讲, 电话技能, 业务沟通, 口头表达, 专业网络, 建立融洽关系, 沟通, 英语, 语法, 商务写作, 语言交流技能, 制定计划, 商务信函, 词汇, 语言能力, 建立关系

  • 状态:免费试用

    University of Maryland, College Park

    您将获得的技能: 战略营销, 招聘, 写作, 专业发展, 简明扼要, 演讲, 口头表达, 谈判, 电话技能, 英语, 说服沟通, 文化响应, 沟通, 商务写作, 语言交流技能, 营销策划, 面试技巧, 适应, 公开演讲, 申请人跟踪系统

  • 状态:预览

    Pontificia Universidad Católica de Chile

    您将获得的技能: 写作, 电话技能, 业务沟通, 英语, 口语理解, 双语(西班牙语/英语), 语法, 语言学习, 口头表达, 词汇, 语言交流技能

  • 您将获得的技能: Customer Service, Telephone Skills, Customer Complaint Resolution, Verbal Communication Skills, Customer experience improvement, Customer Relationship Building, Communication, Active Listening, Customer Analysis, Non-Verbal Communication

  • 状态:免费试用

    您将获得的技能: 电话技能, 业务沟通, 商务写作, 沟通, 语言交流技能, 语法, 积极倾听, 商务信函, 社交媒体, 词汇, 英语

是什么让您今天来到 Coursera?

主要合作伙伴

  • Arizona State University
  • Voxy
  • University of Maryland, College Park
  • University of Washington
  • Alfaisal University | KLD
  • Amazon Web Services
  • Dubai College of Tourism
  • Georgia Institute of Technology