客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

LearnKartS
您将获得的技能: Security Information and Event Management (SIEM), Cloud Security, Business Continuity Planning, System Monitoring, Network Security, Continuous Monitoring, Disaster Recovery, Incident Response, Cloud Computing, Zero Trust Network Access, Data Security, Firewall, Virtual Private Networks (VPN), Service Level Agreement, Vulnerability Management, Patch Management, Clinical Monitoring, Threat Detection, Configuration Management, Automation
中级 · 课程 · 1-4 周

您将获得的技能: Power BI, Data Modeling, Data Analysis Expressions (DAX), Data Transformation, Data Manipulation, Data Processing, Big Data, Interactive Data Visualization, Business Intelligence, Data Visualization Software, Data Integration, Time Series Analysis and Forecasting
中级 · 课程 · 1-4 周

Meta
您将获得的技能: 数据驱动的决策制定, 客户数据管理, 数据分析, Google Analytics(分析), 数字化营销, 网络分析, 应用编程接口 (API), 信息隐私, 数据收集, 数据整合, 市场数据, 广告, 应用程序接口网关, 营销, 营销分析, 个人身份信息
初级 · 课程 · 1-4 周

Logical Operations
您将获得的技能: Interpersonal Communications, Business Communication, Verbal Communication Skills, Communication, Internal Communications, Corporate Communications, Business Correspondence, Social Skills, Collaboration, Conflict Management, Non-Verbal Communication, Active Listening, Relationship Building, Organizational Structure, Mediation, Customer Relationship Building, Contract Negotiation, Organizational Development, Negotiation, Vendor Management
混合 · 课程 · 1-3 个月

您将获得的技能: UI/UX Research, Data Presentation, Business Analysis, Customer Insights, Data Analysis, Scheduling
中级 · 课程 · 1-3 个月

您将获得的技能: Content Creation, Content Marketing, Persona Development, Content Strategy, Ideation, Needs Assessment, Research
初级 · 课程 · 1-4 周

您将获得的技能: Market Research, Market Analysis, Marketing, Research Methodologies, Research, Business Research, Research Reports, Research Design, Competitive Analysis, Market Intelligence, Quantitative Research, Consumer Behaviour, Global Marketing, Market Trend, Surveys, Customer Analysis, Analytical Skills, Case Studies, Report Writing, Business Strategy
初级 · 专项课程 · 1-3 个月

您将获得的技能: Selling Techniques, Upselling, Technical Sales, Sales, Cross Selling, LinkedIn, Business Ethics, Sales Strategy, digital literacy, Professional Networking, Automation, Goal Setting, Compliance Management, Customer Retention
初级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: Lead Generation, Persona Development, Target Audience, Global Marketing, Storytelling, Sales, Social Media Marketing, Sales Strategy, Social Media, Customer Engagement, Customer Relationship Building, Professional Networking, LinkedIn, Cultural Diversity
混合 · 课程 · 1-4 周

您将获得的技能: Google Analytics, Web Analytics, Marketing Analytics, Looker (Software), Real Time Data, Analytics, Google Ads, Data Analysis, Customer Insights, Target Audience, Marketing Strategies, Performance Analysis, Customer Retention, E-Commerce
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Responsible AI, Generative AI Agents, Prompt Engineering, Google Gemini, Generative AI, Google Cloud Platform, AI Enablement, Google Workspace, AI Orchestration, Agentic systems, Customer experience improvement, AI Workflows, Productivity Software, Retrieval-Augmented Generation, Tool Calling, Cloud Computing, Artificial Intelligence, Business Solutions, Cloud Infrastructure, Collaboration
初级 · 专项课程 · 3-6 个月

Yonsei University
您将获得的技能: 促销策略, 客户体验战略(CX), 创新, 战略营销, 同行评审, 客户服务, 酒店管理, 消费者行为, 营销管理, 数字化营销, 增长战略, 商业营销, 接待服务, 医疗保健行业知识, B2B 销售, 品牌管理, 企业对消费者, 全球营销, 营销, 目标市场
初级 · 专项课程 · 3-6 个月