客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Amazon Web Services
您将获得的技能: Operational Excellence, Customer experience improvement, Operational Efficiency, Salesforce, Cloud-Based Integration, Systems Integration, Amazon Web Services, Data Integration, Business Solutions, Business Analysis
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Prompt Engineering, Google Gemini, Generative AI Agents, Retrieval-Augmented Generation, Responsible AI, Generative AI, Google Cloud Platform, AI Product Strategy, AI Enablement, Google Workspace, Customer Engagement, AI Workflows, Agentic systems, AI Security, LLM Application, Cloud Infrastructure, Cloud Computing, Artificial Intelligence, Data Modeling, Collaboration
初级 · 专项课程 · 3-6 个月

University of Michigan
您将获得的技能: 网络分析, 用户体验设计, A/B 测试, 线框设计, 调查, 以用户为中心的设计, 用户体验, 用户故事, 原型设计, 定性研究, UI/UX 研究, 构思, 可用性, 创建调查, 抽样(统计), 概念设计, 可用性测试, 设计研究, 交互设计, 用户研究
初级 · 专项课程 · 3-6 个月

The Hong Kong University of Science and Technology
您将获得的技能: 金融监管, 金融科技, 区块链, 欺诈检测, 网络安全, 保险, 移动银行, 财务条例, 金融服务, 金融业监管机构, 数字取证, 监管要求, 数据安全, 银行 Regulator
初级 · 课程 · 1-3 个月
University of Maryland, College Park
您将获得的技能: AI Personalization, Responsible AI, Deep Learning, Forecasting, Business Leadership, Risk Management, Business Analytics, Machine Learning, Analytics, Artificial Intelligence, Marketing Analytics, Applied Machine Learning, Customer Analysis, Supply Chain Management, Data-Driven Decision-Making, Big Data, People Analytics
中级 · 课程 · 1-3 个月

Amazon Web Services
您将获得的技能: Customer experience improvement, Operational Efficiency, Salesforce, Operational Excellence, Business, Case Studies, Cloud-Based Integration, Amazon Web Services, Systems Integration, Business Solutions, Business Transformation
初级 · 课程 · 1-4 周

您将获得的技能: Digital Assets, Asset Management, Metadata Management, Cloud Deployment, Content Management, Workflow Management, Data Management, Information Management, Digital Content, Data Architecture, Information Architecture, Brand Management, Technical Services, Enterprise Architecture, Software As A Service, Benchmarking, Vendor Management, Scalability
初级 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 客户洞察, 新产品开发, 创新, 市场调查, 用户关系管理, 客户体验战略(CX), 用户反馈, 产品开发, 消费者行为, 商业策略, 案例研究, 客户分析, 设计思维, 服务设计
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: 生成式人工智能, AI 赋能, 亚马逊基岩, 大型语言模型, 人工智能, 人工智能和机器学习(AI/ML)
初级 · 课程 · 1-4 周

您将获得的技能: Enterprise Resource Planning, Microsoft Power Platform, Microsoft Azure, Development Environment, Application Deployment, Microsoft 365, Docker (Software), Virtual Environment, Software As A Service, Integrated Development Environments, Cloud Deployment, Serverless Computing, Git (Version Control System), Business Development
初级 · 课程 · 1-3 个月

LearnQuest
您将获得的技能: Sales Training, Inside Sales, Closing (Sales), Regional Sales, Sales Enablement, Sales Management, Sales Prospecting, Active Listening, Customer Relationship Management (CRM) Software, Meeting Facilitation, Marketing Automation, Discussion Facilitation, Customer Analysis, Virtual Teams, Stakeholder Analysis, Customer Insights, Negotiation, Needs Assessment, Data Storytelling, Emotional Intelligence
初级 · 专项课程 · 1-3 个月

LearnQuest
您将获得的技能: Customer Engagement, Sales Training, Employee Retention, Sales Enablement, Sales Management, Innovation, Sales Strategy, Sales, Sales Development, Sales Territory Management, Stress Management, Team Building, Professional Networking, Technical Sales, Growth Strategies, Market Opportunities, Continuous Improvement Process, Constructive Feedback, Personalized Service, Resilience
初级 · 课程 · 1-4 周