客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。
您将获得的技能: Overcoming Objections, Closing (Sales), Sales, Marketing Psychology, Regional Sales, Sales Process, Consumer Behaviour, Upselling, Customer Relationship Management, Sales Presentation, Customer Analysis, Negotiation, Price Negotiation, Contract Negotiation, Virtual Teams, Customer Retention, Cross-Channel Marketing, Account Management, Personalized Service, Customer Relationship Building
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 新产品开发, 用户反馈, 商业策略, 客户分析, 市场调查, 消费者行为, 产品开发, 客户体验战略(CX), 创新, 用户关系管理, 案例研究, 客户洞察, 服务设计, 设计思维
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Model Evaluation, Exploratory Data Analysis, Scikit Learn (Machine Learning Library), Probability & Statistics, Pandas (Python Package), Natural Language Processing, Data Preprocessing, Data Analysis, Classification Algorithms, Python Programming, Machine Learning
初级 · 指导项目 · 不超过 2 小时
University of Illinois Urbana-Champaign
您将获得的技能: 数据叙事, 网络分析, 营销分析, 趋势分析, 数字化营销, 商业分析, 营销, 欺诈检测, MarTech, 消费者行为, 在线广告, 信息隐私, 数据收集, 营销策划, 案例研究, 数据分析, 分析
攻读学位
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 操作系统, 网络安全, 生成式人工智能, 补丁管理, 计算机系统, 数据存储, 业务系统, 云计算, 企业安全, 计算机硬件, 服务器, 计算机结构, 信息系统安全, 安全意识
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Sales Territory Management, Sales Pipelines, Cold Calling, Regional Sales, Customer Retention, Sales Presentation, Sales Presentations, Sales Strategy, Lead Generation, B2B Sales, Inside Sales, Consultative Selling, Sales Prospecting, Microsoft Copilot, Email Automation, Generative AI, Customer Relationship Management (CRM) Software, ChatGPT, AI Personalization, Customer Engagement
中级 · 专项课程 · 3-6 个月

您将获得的技能: Business Transformation, Site Reliability Engineering, Innovation, Digital Transformation, Serverless Computing, Application Programming Interface (API), Technology Strategies, Hybrid Cloud Computing, Safety Culture, Data Strategy, Organizational Change, Change Management, Cloud Infrastructure, Cloud Computing, Cloud Solutions, Culture Transformation, People Management, Management Training And Development, CI/CD, Service Level
初级 · 专项课程 · 3-6 个月

Amazon Web Services
您将获得的技能: 亚马逊基岩, 生成式人工智能, AI 赋能, 人工智能, 人工智能和机器学习(AI/ML), 大型语言模型
初级 · 课程 · 1-4 周

Technion - Israel Institute of Technology
您将获得的技能: 半导体, 化学, 电子工程, 实验室测试, 电子产品, 新兴技术, 分析测试, 生物医学工程, 创新, 化学工程, 材料科学
混合 · 课程 · 1-3 个月

Coursera
您将获得的技能: Account Strategy, Account Management, Customer Success Management, Customer Engagement, Customer Relationship Building, Customer Relationship Management, Milestones (Project Management), Growth Strategies, Expectation Management, Relationship Management, Data-Driven Decision-Making, Drive Engagement, Goal Setting, Needs Assessment
中级 · 课程 · 1-4 周

The Hong Kong University of Science and Technology
您将获得的技能: 网络安全, 数据安全, 金融监管, 移动银行, 财务条例, 金融服务, 银行 Regulator, 欺诈检测, 金融业监管机构, 区块链, 数字取证, 监管要求, 保险, 金融科技
初级 · 课程 · 1-3 个月

您将获得的技能: Technical Sales, Sales, Sales Pipelines, Sales Strategy, Sales Process, AI Personalization, Customer Relationship Management (CRM) Software, Meeting Facilitation, Marketing Automation, Discussion Facilitation, Customer Analysis, Virtual Teams, Stakeholder Analysis, Influencing, Consultative Approaches, Account Strategy, Customer Relationship Management, Performance Analysis, Continuous Improvement Process, Customer Success Management
中级 · 课程 · 1-4 周