客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Project Management Institute (PMI) Methodology, Project Management, Scaled Agile Framework, Employee Coaching, Kanban Principles, Change Management, Project Documentation, Portfolio Management, Product Improvement, Project Planning, Conflict Management, Job Analysis, Quality Assessment, Risk Management, Performance Analysis, Analysis, Estimation
高级设置 · 专项课程 · 3-6 个月

CertNexus
您将获得的技能: Customer experience improvement, Data Strategy, Data Modeling, Marketing Analytics, Customer Insights, Business Analytics, Business Intelligence, Marketing Strategies, Data Science, Operational Efficiency, Marketing, Data Ethics, Analytics, Customer Service, Big Data, Descriptive Analytics, Business Strategy, Data Collection, Predictive Analytics, Governance
混合 · 课程 · 1-4 周

您将获得的技能: Stakeholder Engagement, Business Intelligence, Stakeholder Communications, Data-Driven Decision-Making, Dashboard, Business Analytics, Real Time Data, Data Integration, Data Modeling, Data Storytelling, Project Design, Data Analysis, Key Performance Indicators (KPIs), Business Process Improvement, Business Process, Project Implementation, Data Pipelines
高级设置 · 课程 · 1-4 周

Coursera
您将获得的技能: Product Lifecycle Management, Product Flow Diagram, Competitive Analysis, Product Strategy, Innovation, Design Thinking, Process Flow Diagrams, Ideation, New Product Development, Customer Insights, Go To Market Strategy, Product Management, Product Development, Product Planning, Strategic Prioritization, AI Product Strategy, Market Analysis, Prototyping, Generative AI, Strategic Planning
初级 · 专项课程 · 1-3 个月

University of Maryland, College Park
您将获得的技能: 原型设计, 新产品开发, 用户体验设计, 线框设计, 产品测试, 项目管理, Agile 方法论, 产品开发, 设计思维, 概念设计, 产品设计, 产品管理
初级 · 课程 · 1-3 个月
University of Pennsylvania
您将获得的技能: 社会影响, 员工参与, 激励技能, 行为经济学, 心理学, 设计思维, 客户参与, 行为管理, 游戏设计, 推动参与, 项目设计, 营销, 培训与发展
混合 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 数据分析, 消费者行为, 网络分析, 数据可视化软件, 营销策略, 分析, 数字化营销, 数据收集, 监管合规, 数据可视化, 营销效果, 营销分析, 营销
攻读学位
初级 · 课程 · 1-4 周

Yonsei University
您将获得的技能: 数据处理, 商业分析, 实时数据, Apache Spark, SPSS, 可扩展性, 大数据, 企业战略, 分布式计算, 统计分析, 市场份额, 分析, Apache Hadoop, 数据分析软件
初级 · 课程 · 1-3 个月

Microsoft
您将获得的技能: 云计算架构, 微软 Azure, 云存储, 可扩展性, 基础设施即服务(IaaS), 数据库管理系统, 云服务, 云计算, 虚拟网络化, 虚拟化, Virtual Machine
初级 · 课程 · 1-4 周

Starweaver
您将获得的技能: Customer experience strategy (CX), Service Design, Change Management, Hospitality Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Hospitality Services, Social Media, Design Thinking, Brand Marketing, Service Management, Customer experience improvement, Digital Marketing, Design, Social Media Management, Prototyping, Content Marketing, Leadership, Search Engine Optimization
中级 · 专项课程 · 1-3 个月

Google Cloud
您将获得的技能: Service Level, Product Support, Google Cloud Platform, Help Desk Support, Technical Support and Services, Technical Support, Cloud Services, Service Management, Personally Identifiable Information, Issue Tracking, Information Privacy, Technical Communication, Problem Management
初级 · 课程 · 1-4 周

HubSpot Academy
您将获得的技能: 销售支持, 潜在客户开发, 客户体验战略(CX), 客户获取管理, 销售流程, Service Level Agreement, 企业战略, 消费者行为, 销售策略, 留住客户, 探矿和鉴定, 内容营销, 销售管理, 销售
初级 · 课程 · 1-4 周