客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

您将获得的技能: UI/UX Research, Data Presentation, Business Analysis, Customer Insights, Data Analysis, Scheduling
中级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Network Troubleshooting, Network Planning And Design, Network Monitoring, Hybrid Cloud Computing, Virtual Networking, Google Cloud Platform, Cloud Engineering, Network Architecture, Network Routing, Cloud Infrastructure, Virtual Private Networks (VPN), Cloud Computing Architecture, Kubernetes, Network Security, Load Balancing, Managed Services
高级设置 · 课程 · 1-3 个月

您将获得的技能: Network Engineering, Cloud Engineering, Network Planning And Design, Network Troubleshooting, Network Architecture, Virtual Networking, Network Monitoring, Event Monitoring, Network Administration, Network Performance Management, Google Cloud Platform, Hybrid Cloud Computing, Cloud Infrastructure, General Networking, Cloud Computing Architecture, Network Infrastructure, Network Support, Virtual Private Networks (VPN), Kubernetes, Virtual Local Area Network (VLAN)
高级设置 · 课程 · 1-3 个月
Ludwig-Maximilians-Universität München (LMU)
您将获得的技能: 留住客户, 竞争分析, 企业战略, 新业务开发, 产品战略, 兼并与收购, 增长战略, 市场动态, 合规管理, 营销, 市场分析, 战略伙伴关系
混合 · 课程 · 1-3 个月

LearnQuest
您将获得的技能: Sales Presentation, Influencing, Persuasive Communication, Intercultural Competence, Virtual Teams, Storytelling, Behavioral Economics, Business Research, Value Propositions, Active Listening, Market Research, Empathy & Emotional Intelligence, Sales Pipelines, Marketing Psychology, Digital Communications, Collaboration, Customer Relationship Management (CRM) Software, Stakeholder Management, Strategic Communication, Cross-Functional Collaboration
中级 · 专项课程 · 1-3 个月

Logical Operations
您将获得的技能: Interpersonal Communications, Business Communication, Verbal Communication Skills, Communication, Internal Communications, Corporate Communications, Business Correspondence, Social Skills, Collaboration, Conflict Management, Non-Verbal Communication, Active Listening, Relationship Building, Organizational Structure, Mediation, Customer Relationship Building, Contract Negotiation, Organizational Development, Negotiation, Vendor Management
混合 · 课程 · 1-3 个月

University of California San Diego
您将获得的技能: 数据管道, 模型评估, 分类算法, 数据处理, Apache Spark, 数据展示, 探索性数据分析, 数据库设计, 数据预处理, Apache Hadoop, MongoDB, 数据建模, 回归分析, 图论, 可扩展性, 数据整合, 数据管理, 应用机器学习, 大数据, 数据挖掘
初级 · 专项课程 · 3-6 个月

Adobe
您将获得的技能: Promotional Strategies, Marketing Planning, Marketing Strategy and Techniques, Digital Marketing, Adobe Express, Target Audience, Marketing Materials, Marketing Effectiveness, Marketing Automation, Customer Relationship Management, Advertising, Customer Acquisition Management, Customer Engagement, Content Creation, Generative AI Agents
初级 · 课程 · 1-4 周
Arizona State University
您将获得的技能: Design Research, Innovation, Creativity, Design Thinking, Creative Thinking, Stakeholder Analysis, Design, Brainstorming, Creative Problem-Solving, Peer Review, Ideation, Design Strategies, Product Design, Curiosity, User Experience Design, Customer experience improvement, New Product Development, Cognitive flexibility, Business Modeling, Consumer Behaviour
初级 · 专项课程 · 3-6 个月

IBM
您将获得的技能: 身份和访问管理, Authentication, 威胁管理, 网络安全, 恶意软件保护, Network Security, 威胁检测, 人为因素(安全), 事件响应, 计算机安全事件管理, 安全意识, 多因素身份验证, 安全控制, 数字取证, Distributed Denial-Of-Service (DDoS) 攻击, 网络攻击
初级 · 课程 · 1-3 个月

Università Bocconi
您将获得的技能: 竞争分析, 消费者行为, 价值主张, 企业战略, 市场动态, 产品质量(QA/QC), 增长战略, 酒店管理, 品牌管理, 餐厅管理, 营销, 餐饮, 全球营销
混合 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Prompt Engineering, Generative AI Agents, Google Gemini, Responsible AI, Retrieval-Augmented Generation, Generative AI, AI Enablement, Google Cloud Platform, AI Product Strategy, Google Workspace, AI Workflows, Artificial Intelligence, AI Security, LLM Application, Cloud Infrastructure, Cloud Computing, Data Modeling, Innovation, Customer experience improvement, Collaboration
初级 · 专项课程 · 3-6 个月