客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Board Infinity
您将获得的技能: Git (Version Control System), GitHub, GitLab, Version Control, Bitbucket, Software Development
中级 · 课程 · 1-4 周

您将获得的技能: Identity and Access Management, Cloud Security, Authentications, Google Cloud Platform, Cloud Computing, Authorization (Computing), Virtual Private Networks (VPN), Network Security, Firewall, Virtual Networking, Data Security, Load Balancing
中级 · 课程 · 1-3 个月

您将获得的技能: Amazon S3, SQL, Data Storage Technologies, IT Automation, Cloud Infrastructure, Performance Analysis
中级 · 课程 · 1-3 个月

HubSpot Academy
您将获得的技能: Sales Management, Sales Enablement, Sales Training, Sales Process, Sales Development, Sales Strategy, Selling Techniques, Employee Coaching, Employee Onboarding, Training Programs, Customer Relationship Management (CRM) Software, Recruitment Strategies
初级 · 课程 · 1-4 周


Northeastern University
您将获得的技能: Data Warehousing, Extract, Transform, Load, Data Integration, Data Modeling, Star Schema, Data Governance, Database Design, Snowflake Schema, SQL, Relational Databases, Data Mining, Data Quality, Data Analysis
混合 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Responsible AI, Generative AI, AI Product Strategy, Prompt Engineering, Google Cloud Platform, Artificial Intelligence, AI Workflows, Google Workspace, Product Improvement, Service Improvement, Natural Language Processing
初级 · 课程 · 1-3 个月

您将获得的技能: Negotiation, Overcoming Objections, Customer Relationship Management, Rapport Building, Stakeholder Management, Sales, Sales Strategy, Customer Relationship Building, Influencing, Stakeholder Engagement, Sales Pipelines, Persuasive Communication, Environmental Social And Corporate Governance (ESG), Dashboard
中级 · 课程 · 1-3 个月

您将获得的技能: Process Mapping, Process Analysis, Business Operations, Business Process, Operations Management, Business Process Improvement, Operational Efficiency, Technology Strategies, Business Development, Growth Strategies, Customer experience improvement, Business Strategy, Competitive Analysis
混合 · 课程 · 1-4 周

LearnQuest
您将获得的技能: Threat Detection, Infrastructure Security, Software-Defined Networking, Network Performance Management, Network Architecture, Network Planning And Design, Network Security, Cloud-Based Integration, Network Administration, Network Routing, Wide Area Networks, Network Monitoring, Disaster Recovery, Virtual Networking, Performance Tuning, General Networking, Network Engineering, Internet Of Things, Computer Networking, Local Area Networks
初级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: Live Streaming, Driving engagement, Customer Engagement, Content Performance Analysis, Content Development and Management, Content Strategy, Community Development, Technical Support
初级 · 课程 · 1-4 周

University of Illinois Urbana-Champaign
您将获得的技能: Business Ethics, Ethical Standards And Conduct, Cultural Diversity, Global Marketing, Culture, Branding, Intercultural Competence, Stakeholder Management, Decision Making, Consumer Behaviour
初级 · 课程 · 1-3 个月