客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Fundação Instituto de Administração
您将获得的技能: 建立客户关系, 销售支持, 竞争情报, 企业战略, 案例研究, 销售流程, 销售开发, 客户参与, 产品规划, 销售策略, 冲突管理, 营销, 销售, 市场情报, 战略营销, 营销策划, 业务规划, 商业营销, 销售培训, 销售管理
中级 · 专项课程 · 3-6 个月

您将获得的技能: AI Orchestration, Model Deployment, AI Workflows, Agentic Workflows, Generative AI Agents, Agentic systems, AI Security, Artificial Intelligence, Prompt Engineering, Generative AI, Product Support, OpenAI API, Retrieval-Augmented Generation
高级设置 · 课程 · 1-4 周

University of London
您将获得的技能: 客户洞察, 市场动态, 案例研究, 业务建模, 产品开发, 增长战略, 创业融资, 创业, 金融, 金融建模, 商业策略, 收入管理
初级 · 课程 · 1-3 个月
University of Pennsylvania
您将获得的技能: 创造力, 心理学, 教育与培训, 个人发展, 远见卓识, 人类发展, 研究, 乐观主义, 弹性, 积极行为支持, 与儿童一起工作
初级 · 课程 · 1-4 周
Macquarie University
您将获得的技能: 合并, 仪表板, 自动化, 数据清理, 电子表格软件, 微软Excel, 数据整合, 数据管理, Data Analysis 表达式(DAX), 业务报告
中级 · 课程 · 1-3 个月

Copenhagen Business School
您将获得的技能: 客户洞察, 心理学, 决策, 市场调查, 数据收集, 营销, 人类学习, 消费者行为, 商业道德, 广告, 道德标准与行为, 品牌管理, 营销心理学
初级 · 课程 · 1-3 个月

您将获得的技能: Storyboarding, Wireframing, Information Architecture, Figma (Design Software), User Experience Design, User Centered Design, Prototyping, User Interface (UI), Usability, Mockups, Conceptual Design, User Flows
初级 · 课程 · 1-4 周

您将获得的技能: User Research, UI/UX Research, Prototyping, Design Research, User Experience, User Experience Design, User Interface and User Experience (UI/UX) Design, Persona (User Experience), Artificial Intelligence, Experience Design, User Centered Design, Prompt Patterns, User Interface (UI), Design, Design Thinking, User Interface (UI) Design, Wireframing, Presentations, Responsible AI, Professional Development
中级 · 课程 · 1-3 个月

您将获得的技能: Data Analysis Expressions (DAX), Customer Insights, Power BI, Dashboard, Data Modeling, Data Transformation, Data Import/Export, Interactive Data Visualization, Business Intelligence, Time Series Analysis and Forecasting, Data Visualization Software, Data Cleansing, Trend Analysis
中级 · 课程 · 1-4 周

Microsoft
您将获得的技能: Microsoft Power Platform, Excel Formulas, Process Flow Diagrams, Business Process Modeling, User Story, Business Requirements, Stakeholder Management, Data Modeling, Microsoft Excel, Software Development Life Cycle, Requirements Analysis, Requirements Elicitation, Quality Management, Diagram Design, Pivot Tables And Charts, Microsoft Visio, Power BI, Microsoft Power Automate/Flow, Business Analysis, Data Analysis
初级 · 专业证书 · 3-6 个月

LearnQuest
您将获得的技能: Sales Presentation, Influencing, Persuasive Communication, Intercultural Competence, Virtual Teams, Storytelling, Behavioral Economics, Business Research, Value Propositions, Active Listening, Market Research, Empathy & Emotional Intelligence, Sales Pipelines, Marketing Psychology, Digital Communications, Collaboration, Customer Relationship Management (CRM) Software, Stakeholder Management, Strategic Communication, Cross-Functional Collaboration
中级 · 专项课程 · 1-3 个月

Adobe
您将获得的技能: Promotional Strategies, Marketing Planning, Marketing Strategy and Techniques, Digital Marketing, Adobe Express, Target Audience, Marketing Materials, Marketing Effectiveness, Marketing Automation, Customer Relationship Management, Advertising, Customer Acquisition Management, Customer Engagement, Content Creation, Generative AI Agents
初级 · 课程 · 1-4 周