客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Google Cloud
您将获得的技能: Docker (Software), Security Information and Event Management (SIEM), Software Installation, Microsoft Windows, Event Monitoring, System Configuration, Cloud Computing, Data Security
初级 · 项目 · 不超过 2 小时

Google Cloud
您将获得的技能: Change Management, Organizational Change, Business Transformation, Cloud Computing, Culture Transformation, Innovation, Google Cloud Platform, Collaborative Software, Stakeholder Engagement
初级 · 课程 · 1-4 周

您将获得的技能: Endpoint Security, Mobile Security, Cloud Security, Application Security, Cloud Deployment, Malware Protection, Information Systems Security, Virtual Machines, Virtualization, Firewall, Intrusion Detection and Prevention, Security Awareness, Containerization, User Provisioning
初级 · 课程 · 1-4 周

您将获得的技能: Sales Development, Salesforce, Campaign Management, Lead Generation, Sales Pipelines, Sales Management, Sales Process, Customer Relationship Management (CRM) Software, Productivity Software, Data Import/Export, Email Automation, Marketing Management
初级 · 课程 · 1-4 周

您将获得的技能: .NET Framework, Machine Learning Algorithms, Model Deployment, Machine Learning, AI Enablement, Artificial Intelligence, Microsoft Copilot, Generative AI, Applied Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), OpenAI, Microsoft Azure, MLOps (Machine Learning Operations), C# (Programming Language), Microsoft Visual Studio, Development Environment, Microsoft Development Tools, Responsible AI, Model Evaluation, Computer Vision
中级 · 课程 · 1-3 个月

您将获得的技能: Linux Administration, Linux, Linux Servers, Linux Commands, Operating System Administration, User Acceptance Testing (UAT), Systems Administration, System Testing, Command-Line Interface, System Configuration, Service Management, User Accounts, File Management
中级 · 课程 · 1-4 周
您将获得的技能: Salesforce, Contract Management, Business Reporting, Systems Integration, Customer Relationship Management (CRM) Software, Analytics, Sales Process, Workflow Management, Process Optimization, Business Process Automation, Configuration Management, Automation, Compliance Management
中级 · 课程 · 1-4 周

您将获得的技能: Role-Based Access Control (RBAC), Kubernetes, Hardening, Identity and Access Management, Authorization (Computing), User Accounts, Patch Management, Authentications, Application Programming Interface (API), Software Versioning
中级 · 课程 · 1-4 周

您将获得的技能: Data Validation, Data Cleansing, Alteryx, Data Quality, Microsoft Excel, Data Integrity, Data Integration, Data Import/Export, Data Loss Prevention, Anomaly Detection
中级 · 指导项目 · 不超过 2 小时

Google Cloud
您将获得的技能: Dataflow, Google Cloud Platform, Data Pipelines, Cloud Deployment, Data Integration, Cloud Hosting, Query Languages, Cloud Computing, Public Cloud, Data Management
高级设置 · 项目 · 不超过 2 小时

您将获得的技能: Authorization (Computing), Authentications, Azure DevOps, DevSecOps, Security Controls, Performance Tuning, Identity and Access Management, Microsoft Azure, System Monitoring, DevOps, Continuous Monitoring, Personally Identifiable Information, Application Performance Management
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Data Lakes, Data Access, Query Languages, Google Cloud Platform, Big Data, Identity and Access Management, Cloud Storage, Data Integration, Data Management, Database Development
初级 · 项目 · 不超过 2 小时