零售课程可以帮助你了解产品如何通过不同的销售渠道进行采购、定价、营销和交付。您可以掌握商品销售、客户体验设计、库存规划和绩效数据分析等方面的技能。许多课程会介绍销售点系统、解析 Dashboard 和数字平台等工具,以支持管理零售运营和了解消费者行为。

AI CERTs
您将获得的技能: Agentic systems, Responsible AI, Data Pipelines, Law, Regulation, and Compliance, Data Ethics, Model Evaluation, Information Privacy, Data Processing, AI Workflows, Data Analysis, No-Code Development, Analytical Skills, Machine Learning, Artificial Intelligence, Real Time Data, Ethical Standards And Conduct, Machine Learning Algorithms, Data Collection
中级 · 课程 · 1-3 个月

您将获得的技能: Order Processing, Order Management, Inventory Management System, Inventory Control, Customer Relationship Management, E-Commerce, Web Analytics, Retail Management, Product Management, Content Management Systems, Editing, Marketing, Business
初级 · 指导项目 · 不超过 2 小时

Coursera
您将获得的技能: 数据可视化软件, 交互式数据可视化, 仪表板, 数据操作, 数据导入/导出, 闪亮(R 套件), Ggplot2, 数据整合, R 语言程序设计(中文版), 数据整理, 用户界面 (UI) 设计, 数据可视化
中级 · 指导项目 · 不超过 2 小时

University of Pennsylvania
您将获得的技能: 人工智能, 改善客户体验, 信息隐私, 营销分析, 数字化转型, 财务数据, 大数据, 零售银行, AI 个性化服务, 客户洞察, 应用机器学习, 数据科学, 机器学习, 分析, 信用风险, 风险管理, 数据驱动的决策制定, 欺诈检测, AI 赋能
混合 · 课程 · 1-4 周
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

O.P. Jindal Global University
您将获得的技能: Predictive Analytics, Business Analytics, Data Mining, Forecasting, Demand Planning, Statistical Methods, Data-Driven Decision-Making, Customer Analysis, Data Preprocessing, Regression Analysis, Data Analysis, Dimensionality Reduction, Business Communication, Unsupervised Learning, Market Analysis, Logistic Regression, Classification Algorithms, Artificial Neural Networks
攻读学位
混合 · 课程 · 3-6 个月

Università Bocconi
您将获得的技能: Environmental Issue, Social Impact, Technical Management
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Google Cloud Platform, Dataflow, Big Data, Data Pipelines, Serverless Computing, Data Migration, Data Lakes, Apache Hadoop, Identity and Access Management, Data Storage, Tensorflow, Cloud Storage, Data Infrastructure, AI Personalization, Advanced Analytics, AI Enablement, Scalability, Data Integration, Data Integrity, Data Processing
初级 · 专项课程 · 3-6 个月

CVS Health
您将获得的技能: 沟通, 呼叫中心经验, 追加销售, 客户服务, 时间管理, 事务处理, 建立客户关系, 冲突管理, 问候客户, 面试技巧, 团队合作, 积极倾听, 收银机操作, 解决客户投诉, 零售店运营, 同理心, 数据输入, 降级技巧, 成长意识, 交叉销售
初级 · 专业证书 · 3-6 个月

您将获得的技能: Overcoming Objections, Active Listening, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Service, Verbal Communication Skills, Interviewing Skills, Assertiveness, Empathy, Conflict Management, Productivity, Emotional Intelligence, Problem Solving
中级 · 课程 · 1-4 周

您将获得的技能: Customer Complaint Resolution, Non-Verbal Communication, Oral Expression, Verbal Communication Skills, Customer experience improvement, Customer Service, Customer Inquiries, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Communication
中级 · 课程 · 1-4 周

您将获得的技能: Retail Store Operations, Competitive Analysis, Business Strategy, Organizational Strategy, Strategic Thinking, Market Analysis, Organizational Structure, Case Studies, Business Strategies, Strategic Planning, Sustainable Business, Market Share, Customer Analysis, Organizational Development, Talent Management, Strategic Decision-Making, Intellectual Property, Financial Analysis
混合 · 课程 · 1-4 周