
Duke University
您将获得的技能: Delegation Skills, Time Management, Administration, Organizational Strategy, Strategic Planning, Human Resources Management and Planning, Financial Management, Organizational Leadership, Leadership Development, Cultural Diversity
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, Responsible AI, Real Time Data, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Artificial Intelligence, AI Workflows, Data Ethics, Customer Insights, AI Personalization, Automation, Machine Learning, Natural Language Processing, Context Management
中级 · 专项课程 · 1-3 个月

Alex Genadinik
您将获得的技能: Active Listening, Customer experience improvement, Customer Retention, Empathy, Customer Service, Customer and Client Support, Surveys, Non-Verbal Communication, Market Research, Customer Support, Survey Creation, Customer experience strategy (CX), Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
初级 · 专项课程 · 3-6 个月

您将获得的技能: Azure Active Directory, Data Loss Prevention, Endpoint Security, Microsoft Azure, Cloud Security, Active Directory, Personally Identifiable Information, Multi-Factor Authentication, Data Security, Multi-Tenant Cloud Environments, Single Sign-On (SSO), Security Controls, Threat Management, Role-Based Access Control (RBAC), Malware Protection, Data Governance, Threat Detection, User Accounts
中级 · 课程 · 1-3 个月

您将获得的技能: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Linux Administration, Technical Consulting, Windows Servers, Cloud Computing, Network Administration, Data Storage
初级 · 课程 · 1-3 个月

Microsoft
您将获得的技能: Microsoft 365, Network Security, Cloud Management, Microsoft Azure, Business Software, Computer Hardware, Virtual Machines, Identity and Access Management, Cybersecurity, Network Troubleshooting, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Azure Active Directory, Technical Support and Services, Technical Support, System Monitoring, Disaster Recovery, Cloud Computing, Network Protocols
初级 · 专业证书 · 3-6 个月

LearnKartS
您将获得的技能: Salesforce, Salesforce Development, Application Deployment, Security Management, Data Management, Customer Relationship Management (CRM) Software, Workflow Management, Training and Development, Customer Service
中级 · 课程 · 1-4 周

您将获得的技能: Salesforce, Data Management, Customer Relationship Management (CRM) Software, Systems Administration, Customer Relationship Management, Administration, Dashboard, Business Reporting, Enterprise Application Management, User Accounts, Business Software, Data Modeling, Workflow Management, Client Support, Role-Based Access Control (RBAC), Multi-Tenant Cloud Environments, Automation, Process Development, Multi-Factor Authentication
初级 · 课程 · 3-6 个月

您将获得的技能: 虚拟化, Red Hat Enterprise Linux, 系统监控, 系统管理, 利纳克斯, Linux 命令, 软件安装, 云计算, 虚拟机, 系统配置, Linux 管理, Virtual Machine, 操作系统管理, IBM 云计算
中级 · 课程 · 1-3 个月

IBM
您将获得的技能: 技术文档, 服务台支持, 技术交流, 技术支持, 桌面支持, 问题跟踪, 最终用户培训和支持, 客户服务, 服务水平, 系统支持, IT 服务管理, 远程访问系统
初级 · 课程 · 1-3 个月

您将获得的技能: IT Service Management, Information Technology Infrastructure Library, Change Control, IT Management, Service Management, Security Management, Technical Services, Enterprise Architecture, Managed Services, Risk Management Framework, IT Security Architecture, Capacity Management, Release Management, Incident Management, Service Level
中级 · 课程 · 1-4 周

您将获得的技能: Google Workspace, Gmail, Lightweight Directory Access Protocols, Authorization (Computing), Active Directory, System Monitoring, User Accounts, Email Security, Data Governance, Cloud Management, Cloud Security, Endpoint Security, Identity and Access Management, Mobile Security, Compliance Auditing, Data Security, Configuration Management, Incident Management, Application Deployment, Annual Reports
中级 · 专项课程 · 1-3 个月