客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Vanderbilt University
您将获得的技能: Generative AI Agents, Prompt Engineering, ChatGPT, Prompt Patterns, Generative AI, Agentic systems, Agentic Workflows, LLM Application, Productivity, Email Automation, AI Personalization, Make.com, AI Enablement, AI Workflows, OpenAI, Expense Management, Expense Reports, Large Language Modeling, Artificial Intelligence, Automation
初级 · 专项课程 · 3-6 个月

您将获得的技能: CrewAI, Prompt Engineering, Anthropic Claude, Email Automation, Generative AI, ChatGPT, AI Orchestration, AI Workflows, AI Enablement, Responsible AI, AI Product Strategy, Agentic Workflows, Automation, Workflow Management, Report Writing, Productivity, Innovation, Operational Efficiency, Performance Reporting, Customer Support
中级 · 专项课程 · 1-3 个月

您将获得的技能: Data Analysis Expressions (DAX), Customer Insights, Power BI, Dashboard, Data Modeling, Data Transformation, Data Import/Export, Interactive Data Visualization, Business Intelligence, Time Series Analysis and Forecasting, Data Visualization Software, Data Cleansing, Trend Analysis
中级 · 课程 · 1-4 周

您将获得的技能: Account Strategy, Account Management, Return On Investment, Sales Management, Sales Strategy, Risk Management, Loyalty Programs, Customer Advocacy, Sales, Digital Transformation, Business Metrics, Business Priorities, Brand Loyalty, Business Transformation, Innovation, Customer Retention, Business Leadership, Telecommuting, Virtual Teams, Relationship Management
中级 · 课程 · 1-4 周

您将获得的技能: Google Analytics, Web Analytics, Marketing Analytics, Looker (Software), Real Time Data, Analytics, Google Ads, Data Analysis, Customer Insights, Target Audience, Marketing Strategies, Performance Analysis, Customer Retention, E-Commerce
初级 · 课程 · 1-4 周

IBM
您将获得的技能: 云基础设施, 无服务器计算, 混合云计算, 云计算架构, 云部署, Virtual Machine, 新兴技术, 云计算, 云服务, Devops, 微服务, 云存储, 集装箱化, 云平台, 云安全
初级 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Sales Process, Sales Presentations, Verbal Communication Skills, Product Knowledge, Communication, Oral Expression, AI Personalization, Sales, Non-Verbal Communication, Interpersonal Communications, Sales Strategy, Microsoft Copilot, Generative AI Agents, Personalized Service, Customer Relationship Management (CRM) Software, AI Enablement
高级设置 · 课程 · 1-4 周

Google Cloud
您将获得的技能: DevSecOps, Identity and Access Management, Cloud Security, Data Security, Encryption, Security Controls, Network Security, Cloud Computing Architecture, Virtual Networking, CI/CD, Key Management, Firewall, Continuous Monitoring
初级 · 课程 · 1-3 个月

Northwestern University
您将获得的技能: 营销策略, 数据驱动的决策制定, 以人为本的设计, 企业传讯, 战略传播, 说服沟通, 组织领导力, 营销, 资源分配, 团队合作, 激励技能, 协作, 影响, 团队领导, 危机管理, 谈判, 创新, 构思, 设计思维, 管理团队
中级 · 专项课程 · 3-6 个月

IE Business School
您将获得的技能: 营销策略, 实验, 市场调查, 创建调查, 商业研究, 客户分析, 焦点小组, 调查, 决策, 数据分析, 消费者行为, 市场分析, 研究报告, 商业营销, 研究方法, 研究设计
初级 · 课程 · 1-4 周

您将获得的技能: Selling Techniques, Upselling, Technical Sales, Sales, Cross Selling, LinkedIn, Business Ethics, Sales Strategy, digital literacy, Professional Networking, Automation, Goal Setting, Compliance Management, Customer Retention
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Google Analytics, Marketing Analytics, Web Analytics, Marketing Effectiveness, Campaign Management, Digital Marketing, Target Audience, Customer Insights, Analytics, Performance Analysis, A/B Testing, Dashboard, Performance Metric, Content Strategy
初级 · 课程 · 1-4 周