客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Google Cloud
您将获得的技能: Cloud Infrastructure, Identity and Access Management, Google Cloud Platform, Prompt Engineering, Application Deployment, Cloud Storage, Kubernetes, Infrastructure As A Service (IaaS), Containerization, Cloud Computing, CI/CD, Cloud-Native Computing, Terraform, Cloud Applications, Cloud Computing Architecture, Cloud Security, Cloud Services, Load Balancing, Service Level Agreement, Infrastructure as Code (IaC)
中级 · 专项课程 · 3-6 个月

University of Maryland, College Park
您将获得的技能: 客户洞察, 业务建模, 客户分析, 创业, 团队建设, 新产品开发, 商业化, 战略决策, 销售策略, 市场机遇, 产品规划, 产品开发, 创业融资, 资本市场, 业务规划, 金融, 销售演示, 创新, 销售管道, 构思
初级 · 专项课程 · 3-6 个月

Meta
您将获得的技能: 社交媒体战略, 社交媒体活动, 打造品牌, 内容性能分析, 客户参与, 内容创作, Facebook, 社交媒体管理, Instagram, 品牌管理, 内容营销, 内容管理, 社交媒体营销, 内容战略
初级 · 课程 · 1-4 周

University of California, Davis
您将获得的技能: Content Marketing, Persona Development, Target Audience, Content Strategy, Smart Goals, Content Development and Management, Social Media Content, Digital Content, Digital Media Strategy, Strategic Marketing, Marketing Channel, Customer Insights, Social Media Strategy, Social Media Campaigns, Marketing, Customer Engagement
中级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Customer experience improvement, Salesforce, Operational Efficiency, Technology Solutions, Operational Excellence, Business Solutions, Systems Integration, Amazon Web Services, Data Integration, Business Technologies, Customer Service, Cloud Solutions, Business Valuation
初级 · 课程 · 1-4 周

您将获得的技能: 团队建设, 冲刺回顾, Agile 方法论, 计算机硬件, 用户故事, 积压工作, 软件开发生命周期, 沟通, 冲刺计划, 敏捷项目管理, 信息技术, 敏捷软件开发, 软件开发方法, Kanban 原则, Devops, Scrum(软件开发), 风险管理, 软件架构, 管理团队, 软件设计
初级 · 专业证书 · 3-6 个月

Vanderbilt University
您将获得的技能: Data Storytelling, Prompt Engineering, Data Presentation, ChatGPT, Prompt Patterns, Excel Macros, Excel Formulas, Data Synthesis, Microsoft Excel, LLM Application, Productivity, Infographics, OpenAI, Data Visualization, AI Enablement, Spreadsheet Software, Data Analysis, Generative AI, Artificial Intelligence, Data Cleansing
初级 · 专项课程 · 1-3 个月

CertNexus
您将获得的技能: Artificial Intelligence, AI Enablement, AI Product Strategy, Artificial Intelligence and Machine Learning (AI/ML), Business Requirements, Responsible AI, AI Security, Data Ethics, Process Improvement, Process Improvement and Optimization, Environmental Social And Corporate Governance (ESG), Cloud Computing, Process Optimization, User Experience, Customer Service, Big Data, Data Security, Operational Efficiency, Marketing, Data Quality
混合 · 课程 · 1-4 周

Universidad Nacional Autónoma de México
您将获得的技能: Insurance, Financial Planning, Wealth Management, Budgeting, Financial Management, Finance, Budget Management, Risk Management, Cash Management, Asset Management, Credit Risk, Loans, Investments, Expense Management, Consumer Behaviour
混合 · 课程 · 1-3 个月

Imperial College London
您将获得的技能: 回归分析, Python 程序设计, 衍生产品, 微积分, 数学建模, 应用数学, NumPy, 无监督学习, Algorithm, 统计, 数据预处理, 功能工程, Jupyter, 高等数学, 机器学习算法, 人工神经网络, 降维, 线性代数
初级 · 专项课程 · 3-6 个月

您将获得的技能: Prompt Engineering, Sales Process, Sales Presentations, Verbal Communication Skills, Product Knowledge, Communication, Sales Enablement, Sales, Non-Verbal Communication, General Sales Practices, Sales Strategy, Microsoft Copilot, Personalized Service, Value Propositions, Customer Relationship Management, AI Enablement
高级设置 · 课程 · 1-4 周

您将获得的技能: Site Reliability Engineering, Kubernetes, Application Performance Management, Google Cloud Platform, Cloud Infrastructure, System Monitoring, Prompt Engineering, Application Deployment, Identity and Access Management, CI/CD, Containerization, Cloud Storage, Cloud Security, Cloud Services, Cloud Management, Service Level Agreement, Continuous Delivery, Safety Culture, Network Monitoring, Culture Transformation
初级 · 专业证书 · 3-6 个月