客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

University of Maryland, College Park
您将获得的技能: 客户分析, 客户洞察, 业务建模, 战略决策, 产品规划, 团队建设, 新产品开发, 业务规划, 资本市场, 市场机遇, 产品开发, 商业化, 创业, 创新, 金融, 销售演示, 销售策略, 构思, 销售管道, 创业融资
初级 · 专项课程 · 3-6 个月

IBM
您将获得的技能: 探索性数据分析, 数据科学, 负责任的人工智能, Prompt Engineering, 数据预处理, 数据伦理, 机器学习, 数据综合, 数据分析, 生成式人工智能, 预测建模, 功能工程, AI 赋能, 原型设计, 提示模式, 深度学习, 人工智能和机器学习(AI/ML), AI 工作流程, 数据可视化, ChatGPT
中级 · 专项课程 · 1-3 个月

您将获得的技能: Agile Project Management, Backlogs, Agile Methodology, User Story, Sprint Planning, Agile Product Development, Product Roadmaps, Sprint Retrospectives, Kanban Principles, Coaching, Team Management, Organizational Change, Prioritization, Problem Solving, Influencing
初级 · 课程 · 1-4 周
University of Maryland, College Park
您将获得的技能: Marketing Automation, Online Advertising, AI Enablement, Marketing Analytics, Natural Language Processing
中级 · 课程 · 1-3 个月

The State University of New York
您将获得的技能: 文案写作, 打造品牌, 竞争分析, 演讲, 价值主张, 电子商务, 业务建模, 营销, 创业, 市场营销和公共关系, 摄影, 角色开发, 客户参与, 网页设计与开发, 视频制作, 内容创作
初级 · 课程 · 1-4 周

您将获得的技能: Data Validation, Spreadsheet Software, Data Analysis, Analytics, Data Manipulation, Excel Formulas, Data Compilation, Pivot Tables And Charts, SQL, Data Integration, Data Transformation, User Feedback
初级 · 课程 · 1-4 周

您将获得的技能: Data Governance, Data-Driven Decision-Making, AI Product Strategy, Legal Technology, Data Management, Business Process Automation, Technology Strategies, Business Leadership, Business Transformation, Generative AI, Artificial Intelligence, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Customer Service, Machine Learning
初级 · 课程 · 3-6 个月

您将获得的技能: Generative Model Architectures, Generative AI, AI Product Strategy, Large Language Modeling, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Business Strategy, Data Strategy, Data Ethics, Artificial Neural Networks, Process Improvement, Process Improvement and Optimization, Cloud Computing, Operational Efficiency, Process Optimization, Big Data, Customer Service, Natural Language Processing, User Experience, Marketing
混合 · 课程 · 1-3 个月

您将获得的技能: Gemini, API Gateway, Cloud Applications, Kubernetes, Google Cloud Platform, Containerization, Cloud Infrastructure, Cloud Development, Application Deployment, Prompt Engineering, CI/CD, Serverless Computing, Cloud-Native Computing, Microservices, Data Persistence, Application Development, Identity and Access Management, Cloud Computing, Cloud Storage, Debugging
中级 · 专业证书 · 3-6 个月

Google Cloud
您将获得的技能: Google Cloud Platform, Cloud Infrastructure, Identity and Access Management, Data Loss Prevention, Distributed Denial-Of-Service (DDoS) Attacks, Prompt Engineering, Kubernetes, Cloud Security, Containerization, OAuth, Cloud Storage, Cloud Services, Application Deployment, Virtual Machines, Virtual Networking, Security Controls, Cloud Computing, Threat Management, Application Security, Data Security
中级 · 专项课程 · 3-6 个月

Google Cloud
您将获得的技能: Google Cloud Platform, Cloud Infrastructure, Application Deployment, Prompt Engineering, Kubernetes, Containerization, Database Architecture and Administration, MySQL, Cloud Computing Architecture, Dataflow, PostgreSQL, Identity and Access Management, Cloud Deployment, Data Migration, Cloud Management, Cloud Security, Cloud Applications, Operational Databases, Database Design, Database Management
中级 · 专项课程 · 3-6 个月

您将获得的技能: Account Management, Account Strategy, Cross Selling, Upselling, Cross-Functional Collaboration, Virtual Teams, Sales Strategy, Business Relationship Management, Customer Relationship Management, Stakeholder Management, Market Intelligence, Relationship Building, Customer Analysis, Business Solutions, AI Personalization, Data-Driven Decision-Making, Negotiation
中级 · 课程 · 1-4 周