客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

New York University
您将获得的技能: 网络安全, 应用安全, 安全工程, Encryption, Distributed Denial-Of-Service (DDoS) 攻击, 威胁建模, 威胁检测, 信息系统安全, 网络攻击, 计算机安全, 网络风险, Network Security
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Kubernetes, Istio, Multi-Cloud, Cloud Management, Cloud-Native Computing, CI/CD, Scalability, Cloud Deployment, Cloud Security, Configuration Management, AI Workflows, Containerization, Infrastructure as Code (IaC), Vulnerability Scanning, Security Controls, Role-Based Access Control (RBAC), Identity and Access Management, Authentications, Authorization (Computing)
高级设置 · 课程 · 3-6 个月

Amazon Web Services
您将获得的技能: Amazon Web Services, Virtual Private Networks (VPN), Hybrid Cloud Computing, Virtual Networking, Network Architecture, Cloud-Based Integration
初级 · 课程 · 1-4 周
IE Business School
您将获得的技能: 创造力, 目标市场, 客户体验战略(CX), 内容营销, 打造品牌, 沟通, 品牌战略, 改善客户体验, 新闻学, 广告, 品牌意识, 生产规划, 创意设计, 广告活动, 内容创作, 目标受众, 叙事, 营销设计, 品牌管理, 徽标设计
初级 · 专项课程 · 3-6 个月

您将获得的技能: Market Research, Market Analysis, Marketing, Research Methodologies, Research, Research Design, Quantitative Research, Consumer Behaviour, Market Trend, Surveys, Customer Analysis, Qualitative Research, Forecasting, Price Negotiation, Analysis, Product Testing, Data Collection, Sampling (Statistics)
混合 · 课程 · 1-4 周

您将获得的技能: Email Marketing, Lead Generation, Marketing Automation, A/B Testing, Campaign Management, Marketing Strategies, Performance Analysis, Content Creation, Customer Engagement, Driving engagement, Target Audience, Automation
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: 可扩展性, 云基础设施, Virtual Machine, 负载平衡, 解决方案架构, Google 云端平台, 托管服务, 云计算, Virtual Private Networks(VPN), Terraform, 基础设施即代码(IaC), 网络基础设施
中级 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Sales Process, Sales Presentations, Verbal Communication Skills, Product Knowledge, Communication, Oral Expression, AI Personalization, Sales, Non-Verbal Communication, Interpersonal Communications, Sales Strategy, Microsoft Copilot, Generative AI Agents, Personalized Service, Customer Relationship Management (CRM) Software, AI Enablement
高级设置 · 课程 · 1-4 周

您将获得的技能: Internet Of Things, Natural Language Processing, Telecommunications, Artificial Intelligence and Machine Learning (AI/ML), Automation, Network Performance Management, Network Monitoring, Data Pipelines, Generative AI Agents, Generative AI, Wireless Networks, Artificial Intelligence, Emerging Technologies, Network Architecture, Digital Communications, Computer Networking, Network Protocols, Responsible AI, Communication, System Design and Implementation
初级 · 课程 · 1-4 周

Airbus Beyond
您将获得的技能: Order Management, Supply Chain Planning, Inventory Management, Demand Planning, Order Fulfillment, Supply Chain, Inventory Control Systems, Materials Management, Inventory Control, Production Planning, Supply Management, Supply Chain Systems, Production Schedule, Material Requirements Planning, Production Management, Risk Mitigation, Supply And Demand, Billing & Invoicing, Invoicing, Change Management
初级 · 课程 · 1-3 个月

Birla Institute of Technology & Science, Pilani
您将获得的技能: Object Oriented Design, Software Architecture, Software Design, Software Design Patterns, Software Development Life Cycle, Software Development, Software Engineering, Maintainability, Systems Architecture, Service Oriented Architecture, Technical Design, Web Services, Model View Controller, Event-Driven Programming
中级 · 课程 · 1-3 个月

Rice University
您将获得的技能: 利益相关者分析, 同行评审, 项目范围界定, 案例研究, 传播规划, 利益相关者管理, 需求管理, 项目规划, 项目管理生命周期, 组织结构, 规划, 商业分析, 财务分析, 项目管理, 项目文件
初级 · 课程 · 1-3 个月