客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Data Modeling, Database Design, Stakeholder Engagement, Dashboard, Business Intelligence, Extract, Transform, Load, Tableau Software, Data Warehousing, Stakeholder Communications, Data Pipelines, Business Reporting, Data Mart, Data Visualization, Interviewing Skills, Applicant Tracking Systems, Business Process, AI Enablement, Business Analysis, Data Analysis, SQL
攻读学位
高级设置 · 专业证书 · 3-6 个月

National Taiwan University
您将获得的技能: Revenue Management, Service Design, Customer experience improvement, Financial Services, Innovation, Economics, Product Design, Case Studies, Platform As A Service (PaaS), Business Modeling, Business Strategy, Consumer Behaviour
初级 · 课程 · 1-3 个月

University of California, Irvine
您将获得的技能: 专业发展, 运营管理, 规划, 员工管理, 企业管理, 专业网络, 用户关系管理, 管理团队, 变革管理, 组织战略, 智能目标, 组织领导力, 人员管理, 设定目标, 工商管理, 领导与管理
混合 · 课程 · 1-4 周

您将获得的技能: Order Fulfillment, E-Commerce, Google Ads, Digital Advertising, Customer experience improvement, Market Research, Marketing, Retail Management, Sales, Shipping and Receiving, Marketing Strategies, Market Trend, Process Optimization, Target Audience
初级 · 课程 · 1-4 周

University at Buffalo
您将获得的技能: 应用编程接口 (API), Network Protocol(网络协议, 密码学, Encryption, 开发环境, 分布式计算, 测试驱动开发(TDD), 计划发展, 集成开发环境, 应用程序开发, 微软 Azure, 区块链, 新兴技术, 开发测试, 网络语言, 网络开发工具, 网络应用, 软件架构, 事务处理, 金融科技
中级 · 专项课程 · 3-6 个月

您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Management, Service Design, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Management, Vendor Relationship Management, Process Management, People Development, Organizational Strategy, Continuous Improvement Process
中级 · 课程 · 1-4 周

Duke University
您将获得的技能: SQL, 电子商务, 数据驱动的决策制定, Tableau 软件, 商业智能, 关键绩效指标 (KPI), 业务流程改进, 金融服务, 决策, 网络分析, 数据分析, 商业分析, 业务过程, 数字化转型, 业务指标, 分析
混合 · 课程 · 1-3 个月

您将获得的技能: Selling Techniques, Sales Presentation, Sales Prospecting, Microsoft Copilot, Sales Strategy, Sales, AI Personalization, Prospecting and Qualification, Lead Generation, Customer Insights, AI Enablement, Presentations, Microsoft PowerPoint, Customer Relationship Management (CRM) Software, Prompt Engineering, Data Validation, Quality Control
高级设置 · 课程 · 1-4 周

您将获得的技能: Data Analysis, Data-Driven Decision-Making, Customer Analysis, Productivity Software, Financial Data, Analytics, Account Management, Administrative Support, Sales Process, Customer Relationship Management (CRM) Software, Customer Data Management, Data Collection, Customer Service, Data Processing, Client Services, AI Personalization, Customer experience improvement, Relationship Building, Customer Insights, Generative AI
高级设置 · 专业证书 · 3-6 个月

ESSEC Business School
您将获得的技能: 客户洞察, 客户分析, 同行评审, 统计分析, 数据展示, 商业分析, 沟通, 高级分析, 分析技能, 预测分析, 数据分析, 信息技术, 营销分析, 解决复杂问题, R 语言程序设计(中文版), 数字化转型, 统计方法, 案例研究, 商业营销, 预测
高级设置 · 专项课程 · 3-6 个月

University of Colorado Boulder
您将获得的技能: Constructive Feedback, Recognizing Others, Management Training And Development, Motivational Skills, Performance Review, Cooperation, Employee Performance Management, Employee Coaching, Creativity, Emotional Intelligence, Interpersonal Communications, Positivity, Communication Strategies
初级 · 课程 · 1-3 个月

您将获得的技能: Closing (Sales), Overcoming Objections, Consultative Selling, Sales, Solution Selling, Sales Presentations, Sales Strategy, Sales Process, Communication, Sales Prospecting, Negotiation, Customer Engagement, Business Ethics, Customer Relationship Management (CRM) Software, Relationship Building, Personalized Service
初级 · 课程 · 1-4 周