客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

您将获得的技能: Power Electronics, Electrical Systems, Electric Power Systems, Basic Electrical Systems, Electrical Engineering, Electrical Safety, Environmental Regulations, Technical Standard, Sustainable Technologies, Thermal Management, Interoperability, Control Systems, Systems Integration, Emerging Technologies
初级 · 课程 · 1-4 周

Voxy
您将获得的技能: 口语理解, 沟通, 客户服务, 商务写作, 电话技能, 英语, 语言学习, 客户咨询, 解决客户投诉, 语言交流技能, 语法, 口头表达, 零售销售, 产品知识, 写作, 词汇
混合 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Email Marketing, Generative AI Agents, Persona Development, AI Personalization, ChatGPT, Customer Insights, Target Audience, Marketing Automation, Content Creation
中级 · 课程 · 1-4 周

您将获得的技能: Design Thinking, Customer experience strategy (CX), Agile Product Development, Product Strategy, Product Management, User Research, Service Design, Value Propositions, Product Roadmaps, Customer Insights, User Story, Innovation, Market Opportunities, Customer Retention, Growth Strategies, Market Analysis
中级 · 课程 · 1-3 个月

您将获得的技能: Google Cloud Platform, Cloud Deployment, Cloud Computing, Identity and Access Management, Cloud Solutions, Cloud Infrastructure, Cloud Management, Cloud Computing Architecture, Cloud Security, Test Planning, System Monitoring
中级 · 课程 · 1-3 个月

您将获得的技能: Cloud Deployment, Google Cloud Platform, Cloud Management, Cloud Computing, Identity and Access Management, Cloud Infrastructure, Cloud Security, Cloud Storage, Load Balancing, System Monitoring
中级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Service Level, Product Support, Technical Communication, Google Cloud Platform, Help Desk Support, Technical Support, Issue Tracking, Personally Identifiable Information, Information Privacy, Problem Management, Data Cleansing
初级 · 课程 · 1-4 周

您将获得的技能: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Data Entry, Spreadsheet Software, Customer Service, Data Security, Data Management, Billing & Invoicing, User Accounts, Editing
初级 · 指导项目 · 不超过 2 小时

Google Cloud
您将获得的技能: Product Support, Help Desk Support, Technical Support, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Personally Identifiable Information, Information Privacy
初级 · 课程 · 1-4 周

您将获得的技能: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, LinkedIn, 客户服务, 专业精神, 降级技巧, 解决客户投诉, 建立客户关系, 解决问题, 关键词研究, 面试技巧, 呼叫中心经验, 冲突管理, 语言交流技能
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Cloud Platform, Service Level, Technical Support and Services, Technical Support, Cloud Services, Identity and Access Management, Issue Tracking, File Management, Technical Communication, Personally Identifiable Information
初级 · 课程 · 1-4 周