客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

University of Pennsylvania
您将获得的技能: 客户体验战略(CX), 数字化转型, 商业技术, 分析, 描述性分析, 数据驱动的决策制定, 预测分析, 客户需求规划, 电子商务, 供应链管理
初级 · 课程 · 1-4 周

Yonsei University
您将获得的技能: 目标市场, 营销策略, 进入市场战略, 战略营销, 创新, 社交媒体营销, 打造品牌, 市场分析, 产品营销, 营销渠道, 促销策略, 消费者行为, 企业对消费者, 全球营销
混合 · 课程 · 1-4 周

Interactive Brokers
您将获得的技能: Financial Statement Analysis, Financial Statements, Financial Analysis, Financial Acumen, Investments, Supply And Demand, Real Estate, Income Statement, Risk Management, Market Dynamics, Market Trend, Portfolio Management, Growth Strategies, Business Economics, Portfolio Risk, Economics, Business Valuation, Financial Trading, Technical Analysis, Research
初级 · 专项课程 · 1-3 个月

Fundação Instituto de Administração
您将获得的技能: Campaign Management, Advertising Campaigns, Consumer Behaviour, Digital Marketing, Marketing Strategies, Marketing Effectiveness, Marketing Planning, Return On Investment, Media Planning, Performance Reporting, Customer Insights, Marketing Analytics, Customer Analysis, Customer experience improvement, Customer Engagement, Marketing Communications, Target Audience, Product Lifecycle Management
初级 · 课程 · 1-4 周

University of California, Santa Cruz
您将获得的技能: 工作流程管理, 搜索引擎优化, 发票, 网页设计与开发, 营销, 打造品牌, 用户关系管理, 社交媒体营销, 项目管理, 创业, 业务过程, 业务沟通, 电子商务, 企业战略, 业务规划
初级 · 课程 · 1-4 周

您将获得的技能: Infrastructure As A Service (IaaS), Azure Active Directory, Microsoft Azure, Virtual Machines, .NET Framework, Kubernetes, Docker (Software), Cloud Development, Cloud Applications, Containerization, Microsoft SQL Servers, Application Deployment, Platform As A Service (PaaS), Microsoft Visual Studio, NoSQL, Serverless Computing, Cloud Storage, Authentications, Authorization (Computing), Scalability
中级 · 课程 · 3-6 个月

您将获得的技能: MongoDB, Data Transformation, Customer Analysis, Data Analysis, Back-End Web Development, Customer Data Management, Data Processing, NoSQL, Data Maintenance, Pandas (Python Package), Database Design, Data Validation, Financial Data, Data Import/Export, Database Management, Data Cleansing, Databases, Data Pipelines, Data Access, Query Languages
初级 · 专项课程 · 1-3 个月

University of Toronto
您将获得的技能: 数据叙事, 地理信息系统, 数据整合, 数据 Compiler, 地理空间制图, 元数据管理, 数据可视化, 数据管理, Data Management, ArcGIS, 数据映射, 空间分析
初级 · 课程 · 1-3 个月

Georgia Institute of Technology
您将获得的技能: 材料科学, 统计, 结构分析, 大数据, 数据驱动的决策制定, 数据整合, 系统设计, 数据科学, 信息学, 数据挖掘, 数据处理
中级 · 课程 · 1-3 个月

IE Business School
您将获得的技能: Retail Management, Marketing Channel, Merchandising, Supply Chain Planning, Retail Sales, Supply Chain, Product Assortment, Logistics Management, Business Strategy, Business Technologies, Market Opportunities, Competitive Analysis, Technology Strategies, Promotional Strategies, E-Commerce, Conflict Management, Cross-Channel Marketing, Growth Strategies, Consumer Behaviour, Digital Transformation
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 工作流程管理, 数据分析, 数据可视化软件, Power BI, 微软动力平台, Microsoft Power Automate/Flow, 数据整合, 生成式 AI 代理, 应用设计, 业务流程自动化, 业务过程, 数据可视化, 无代码开发, 仪表板, 微软 365
初级 · 课程 · 1-3 个月

您将获得的技能: Stakeholder Management, Product Management, Product Roadmaps, Stakeholder Communications, Competitive Analysis, Product Lifecycle Management, Product Development, New Product Development, Market Research, Product Strategy, Market Analysis, Agile Methodology, Product Requirements, Business Strategy, Value Propositions, Communication, Prioritization
初级 · 课程 · 1-3 个月