客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Google Cloud
您将获得的技能: 系统监控, 身份和访问管理, 云计算管理, 云基础设施, 云安全, 云部署, 负载平衡, Google 云端平台, 云计算解决方案, 云存储, 云计算
中级 · 课程 · 1-3 个月

Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: 数据管理, 数据基础设施, 自动化, 数据战略, 云安全, 数据处理, 数据管道, 数据迁移, 云存储, Google 云端平台, 测试计划, 数据维护, 数据存储, 数据分析
高级设置 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: 云安全, 网络规划与设计, 关键绩效指标 (KPI), 云基础设施, 云部署, 工艺优化, 业务要求, 配置管理, 降低成本, 个性化服务, 云计算, 云计算解决方案, Google 云端平台, 云计算架构, 云服务, 解决方案架构
高级设置 · 课程 · 1-3 个月

IE Business School
您将获得的技能: Diversity Equity and Inclusion Initiatives, Diversity and Inclusion, Diversity Awareness, Diversity Training, Workplace inclusivity, Cognitive flexibility, Disabilities, Cultural Diversity, Intercultural Competence, Culture, Innovation, Human Resource Policies, Empathy, Gerontology, People Management, Organizational Effectiveness, Employee Engagement, Organizational Change, Sociology, Team Management
初级 · 专项课程 · 3-6 个月

您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, Responsible AI, Prototyping, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Artificial Intelligence, AI Workflows, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning, Natural Language Processing, Context Management
中级 · 专项课程 · 1-3 个月
University of Virginia
您将获得的技能: 市场调查, 竞争分析, 消费者行为, 营销心理学, 价值主张, 客户洞察, 分析, 行为经济学, 客户分析, 案例研究, 收入管理, 市场动态, 全球营销
初级 · 课程 · 1-4 周

您将获得的技能: Data Pipelines, Google Cloud Platform, Data Processing, Systems Design, Data Storage, Data Architecture, Data Warehousing, Data Migration, Data Analysis, Data Transformation, Data Management, Data Preprocessing, Automation, Data Security
高级设置 · 课程 · 1-3 个月

您将获得的技能: Data Pipelines, Data Processing, Google Cloud Platform, Data Warehousing, Data Maintenance, Data Storage, Cloud Engineering, Data Analysis, Data Architecture, Data Preprocessing, Automation, Data Security
高级设置 · 课程 · 1-3 个月

Board Infinity
您将获得的技能: Stress Management, Mindfulness, Emotional Intelligence, Personal Development, Resilience, Self-Awareness, Persistence, Mental Health, Goal Setting, Adaptability, Journals, Accountability
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Cloud Security, Cloud Computing Architecture, Network Planning And Design, Cloud Infrastructure, Google Cloud Platform, Cloud Solutions, Solution Architecture, Cloud Computing, Process Analysis, IT Infrastructure, Infrastructure Architecture, Cloud Deployment, Process Optimization, Cloud Platforms, Cloud Management, Key Performance Indicators (KPIs), Cost Reduction, Business Requirements
高级设置 · 课程 · 1-3 个月

Yale University
您将获得的技能: 文科, 创造力, 环境科学, 人类学, 社会学, 环境, 时间表, 生物学, 系统思考, 科学方法, 物理学, 文化
混合 · 课程 · 1-3 个月