IT Support 课程可以帮助您学习故障排除技术、网络配置、客户服务技能和系统管理基础知识。您可以掌握软件安装、硬件维护和网络安全实践方面的专业知识。许多课程会介绍票务系统、远程桌面应用程序和 Network Monitoring 软件等工具,展示这些技能在实际 IT 环境中的应用。

您将获得的技能: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Design, Agile Methodology, Governance, User Feedback, Innovation, Process Improvement and Optimization, Automation
中级 · 课程 · 1-4 周

您将获得的技能: Operating System Administration, Network Infrastructure, Data Storage, Command-Line Interface, Active Directory, Technical Support and Services, System Configuration, Cyber Security Assessment
中级 · 课程 · 1-4 周


您将获得的技能: Data Presentation, Data Storytelling, Presentations, Data Cleansing, Data Visualization, Rmarkdown, Data-Driven Decision-Making, Data Validation, Data Ethics, Analytical Skills, Interactive Data Visualization, Dashboard, Spreadsheet Software, Ggplot2, SQL, Data Literacy, Data Collection, Sampling (Statistics), Data Analysis, Google Analytics
初级 · 专业证书 · 3-6 个月

您将获得的技能: Network Security, Remote Access Systems, Disaster Recovery, OSI Models, General Networking, Network Administration, Network Troubleshooting, Computer Networking, Network Architecture, Network Infrastructure, Networking Hardware, Network Monitoring, TCP/IP, Virtual Private Networks (VPN), Network Protocols, Cybersecurity, Computer Security, Data Centers, Virtualization, Authentications
中级 · 专项课程 · 1-3 个月

您将获得的技能: 虚拟机, 安全控制, 服务器, 服务器管理, 网络硬件, IT 自动化, 灾难恢复, 远程访问系统, 网络故障排除, 数据存储, 系统支持, 计算机硬件, 操作系统管理, Linux 服务器, Virtual Machine, 虚拟化, 数据安全, Windows 服务器, 硬件故障排除
中级 · 课程 · 1-4 周

您将获得的技能: Operating System Administration, Remote Access Systems, Local Area Networks, Software Installation, Command-Line Interface, Microsoft Windows, System Configuration, Threat Detection, System Support, Information Technology Operations, Wireless Networks, Network Security, Desktop Support, Information Systems Security, Peripheral Devices, USB, Operating Systems, Computer Hardware, Data Storage Technologies, Hardware Troubleshooting
初级 · 专项课程 · 3-6 个月

您将获得的技能: Project Closure, Quality Management, Milestones (Project Management), Backlogs, Agile Project Management, Project Planning, Team Management, Scope Management, Budget Management, Team Leadership, Stakeholder Analysis, Project Scoping, Project Management Life Cycle, Communication Planning, Quality Monitoring, Requirements Analysis, Agile Methodology, Performance Reporting, Change Management, Project Management
初级 · 专业证书 · 3-6 个月

您将获得的技能: 移动安全, 系统配置, 网络故障排除, 计算机硬件, 数据存储, 动态主机配置协议(DHCP), 无线网络, 网络协议, 外围设备, 虚拟化, Network Protocol(网络协议, 云计算, 通用网络, TCP/IP, 硬件故障排除
初级 · 课程 · 1-3 个月

您将获得的技能: Ubuntu, System Configuration, Cloud Deployment
初级 · 课程 · 1-4 周

您将获得的技能: Jira (Software), Issue Tracking, Problem Management, Dependency Analysis, Technical Documentation, Technical Support, Technical Communication, Quality Assurance, Workflow Management
初级 · 课程 · 1-4 周

您将获得的技能: Computer Hardware, SQL, Database Design, Hardware Troubleshooting, Databases, Computer Networking, Relational Databases, Network Protocols, Information Technology, Network Routers, Wireless Networks, System Configuration, Peripheral Devices
初级 · 课程 · 1-4 周