
John Wiley & Sons
您将获得的技能: Performance Measurement, Sales Strategy, Sales, Sales Enablement, Sales Management, Sales Process, Generative AI Agents, Digital Transformation, AI Product Strategy, Key Performance Indicators (KPIs), Customer experience strategy (CX), AI Enablement, Customer Insights, Sales Support, Value Propositions
中级 · 课程 · 1-3 个月
您将获得的技能: E-Commerce, Order Management Systems, Web Analytics, Scalability, Open Source Technology, Growth Strategies, Strategic Decision-Making, Business Software, Data Analysis Software, WordPress, Company, Product, and Service Knowledge, Inventory Control, Inventory Management System, Decision Making, Content Management Systems, Payment Systems, Cost Control
中级 · 课程 · 1-4 周

Harvard Business Review
您将获得的技能: Marketing Planning, Customer experience strategy (CX), Customer Engagement, Value Propositions, Customer Relationship Building, Marketing Strategies, Target Market, Marketing Strategy and Techniques, Customer Insights, Team Building, Marketing Communications, Market Research, Customer Support, Global Marketing, Consumer Behaviour
中级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 数据分析, 人工智能, 客户体验战略(CX), 内容创作, 数据收集, 营销策略与技巧, 搜索引擎优化, 营销心理学, 消费者行为, 付费媒体, 客户参与, 生成式人工智能, 社交媒体营销, 数据可视化, 数字营销, 分析, MarTech, 内容战略, 忠诚计划, 营销传播
攻读学位
初级 · 课程 · 1-4 周

University of Arizona
您将获得的技能: Integrated Marketing Communications, Advertising, Marketing Communications, Media Strategy, Customer experience strategy (CX), Paid media, Owned Media, Customer Advocacy, Marketing, Digital Media Strategy, Earned Media, Search Engine Optimization, Customer Engagement, Content Development and Management, Goal Setting, Brand Awareness
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer experience strategy (CX), Marketing Strategies, Brand Loyalty, Return On Investment, Marketing Budgets, Cross-Channel Marketing, Marketing Channel, Go To Market Strategy, Marketing Analytics, Case Studies, Revenue Management, Data-Driven Decision-Making, Performance Analysis, Strategic Planning, Consumer Behaviour, Sales Presentation, Target Audience
中级 · 课程 · 1-4 周

Kennesaw State University
您将获得的技能: Customer Service, Service Recovery, Service Design, Personalized Service, Hospitality Services, Brand Loyalty, Customer experience improvement, Customer Relationship Building, Customer experience strategy (CX), Service Management, Operations Management, Operational Excellence, Customer Insights
混合 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Active Listening, Customer experience improvement, Customer Retention, Empathy, Customer Service, Customer and Client Support, Surveys, Non-Verbal Communication, Market Research, Customer Support, Survey Creation, Customer experience strategy (CX), Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
初级 · 专项课程 · 3-6 个月

University of Colorado System
您将获得的技能: 监管事务, 客户体验战略(CX), 电气安全, 金融监管, 能源与公用事业, 环境问题, 客户参与, 分析, 新兴技术, 可持续系统, 技术战略, 电力系统
初级 · 课程 · 1-3 个月

IE Business School
您将获得的技能: 客户体验战略(CX), 设计与产品, 品牌忠诚度, 打造品牌, 竞争分析, 新产品开发, 客户参与, 品牌战略, 投资组合管理, 产品战略, 品牌意识, 内部交流, 员工参与, 产品规划, 品牌管理, 产品管理, 产品生命周期管理, 增长战略
初级 · 课程 · 1-3 个月
IE Business School
您将获得的技能: Marketing Communications, Integrated Marketing Communications, Product Lifecycle Management, Customer experience strategy (CX), Peer Review, Advertising, Brand Strategy, Brand Management, Brand Loyalty, Branding, Marketing, Brand Awareness, Product Management, Public Relations, Product Strategy, Revenue Management, Retail Management, Marketing Channel, Strategic Marketing, Merchandising
初级 · 专项课程 · 3-6 个月

Peking University
您将获得的技能: Statistical Hypothesis Testing, SPSS (Software), Descriptive Statistics, Statistical Analysis, Statistical Methods, Data Analysis Software, Correlation Analysis, Regression Analysis, Probability & Statistics, Biostatistics
混合 · 课程 · 1-3 个月