客户服务课程
客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能，这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具，它们有助于简化互动和改进服务交付。
热门客户服务课程与认证
状态：免费试用LearnKartS
您将获得的技能: Salesforce, Cloud Applications, Email Automation, Data Management
状态：新状态：免费试用AI Business School
您将获得的技能: Agentic Workflows, AI Workflows, Generative AI Agents, Productivity, Workflow Management, No-Code Development, AI Orchestration, AI Enablement, AI Personalization, Self Service Technologies, Artificial Intelligence, Generative AI, Customer Service, Digital Transformation, Automation, Operational Efficiency, Responsible AI, Innovation, Initiative and Leadership
状态：免费试用SkillUp
您将获得的技能: 项目管理, 利益相关者管理, 用户故事, 会议促进, 冲刺回顾, Agile 方法论, 分析, 项目管理协会（PMI）方法, 冲刺计划, 工作分析, 敏捷项目管理, 团队建设
您将获得的技能: New Product Development, Miro AI, Value Propositions, Business Modeling, Product Development, Business Analysis, Stakeholder Communications, Business Planning, Business Solutions, Presentations, Business Strategy, Innovation, Entrepreneurship
状态：免费试用University of California, Davis
您将获得的技能: 市场调查, 焦点小组, 消费者行为, 促进讨论, 面试技巧, 研究, 招聘策略, 样本量的确定, 定性研究, 研究方法, 招聘, 撰写报告, 调查, 研究报告
状态：免费试用Advancing Women in Tech
您将获得的技能: 创新, 财务分析, 收入管理, 产品路线图, 留住客户, 关键绩效指标 (KPI), 产品生命周期管理, 产品战略, 客户体验战略（CX）, 产品开发, 持续改进流程, Agile 方法论, 产品管理, 金融报表
状态：免费试用University of Maryland, College Park
您将获得的技能: Pay Per Click Advertising, Marketing Analytics, Web Analytics, Search Engine Optimization, Analytics, Digital Marketing, Data-Driven Decision-Making, A/B Testing, Data Analysis, Contextual Advertising, Big Data, Key Performance Indicators (KPIs), Customer Data Management, Predictive Analytics, Artificial Intelligence and Machine Learning (AI/ML), Consumer Behaviour, Machine Learning
状态：免费试用University of London
您将获得的技能: 战略营销, 文化, 工艺设计, 消费者行为, 商务, 营销心理学, 商业道德, 营销策划, 国际关系, 营销策略与技巧, 社会科学, 可持续商业, 卓越运营, 竞争分析, 运营管理, 营销, 全球营销, 业务运营, 营销策略, 流程制图
状态：免费您将获得的技能: Power BI, Interactive Data Visualization, Data Visualization, Data Presentation, Dashboard, Trend Analysis, Exploratory Data Analysis, Customer Analysis, Data Visualization Software, Sales, Business Intelligence, Data Analysis, Business Analytics, Data Import/Export
状态：预览Universidade Estadual de Campinas
您将获得的技能: Transportation, Supply Chain, and Logistics, Transportation Management, Logistics, Inventory Management System, Supply Chain, Inventory Control, Supply Chain Management, Service Level, Order Management, Demand Planning, Performance Measurement, Forecasting
状态：免费试用Coursera
您将获得的技能: Market Research, Analytical Skills, Data Collection, Data-Driven Decision-Making, Market Analysis, Marketing, Business Research, Quantitative Research, Data Analysis, Customer Insights, Market Trend, Consumer Behaviour, Trend Analysis, Competitive Analysis, Strategic Decision-Making
状态：预览IE Business School
您将获得的技能: 分析, 批判性思维, 情报收集与分析, 战略思维, 移情与情商, 解决复杂问题, 商业智能, 人工智能, 竞争情报, 国际关系, 利益相关者分析, 数字化转型, 趋势分析, 预测, 企业战略, 决策, 时间表
与 customer service 相关的搜索
总之，以下是 10 最受欢迎的 customer service 课程
- Salesforce Introduction: LearnKartS
- AI agents and creator tools for customer care professionals: AI Business School
- Scrum Master 职业介绍: SkillUp
- Business Strategy: Business Model Canvas Analysis with Miro: Coursera
- 定性研究: University of California, Davis
- 产品管理业务 II: Advancing Women in Tech
- Digital Marketing Analytics: University of Maryland, College Park
- 商业和营销策略: University of London
- PowerBI for Beginners: Sales Data Exploration: Coursera
- Conceitos Básicos de Logística e Supply Chain: Universidade Estadual de Campinas
