客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Coursera
您将获得的技能: Jira (Software), Sprint Planning, Backlogs, Scrum (Software Development), User Story, Agile Methodology, Agile Project Management, Workflow Management, Run Chart, Project Planning, Project Management, Prioritization, Dependency Analysis
初级 · 指导项目 · 不超过 2 小时
University of Illinois Urbana-Champaign
您将获得的技能: Sustainable Business, Global Marketing, Virtual Teams, Business Ethics, Diversity Marketing, Corporate Sustainability, Sustainable Development, Cultural Sensitivity, Cultural Diversity, Environmental Social And Corporate Governance (ESG), Workplace inclusivity, Intercultural Competence, Consumer Behaviour, Environmental Issue, Market Analysis, Solution Design, Diversity Awareness, Cultural Responsiveness, Culture, Brand Strategy
攻读学位
初级 · 专项课程 · 3-6 个月

Universidade de São Paulo
您将获得的技能: Software Testing, Test Planning, Test Case, Acceptance Testing, Functional Testing, Software Quality Assurance, Quality Assurance, Usability Testing, White-Box Testing, Integration Testing
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: 无服务器计算, 数据基础设施, 集装箱化, 数据存储技术, 数据流, 身份和访问管理, 互操作性, 数据管道, 数据处理, 云计算, 云安全
中级 · 课程 · 1-3 个月

Unilever
您将获得的技能: 商业分析, 数据分析, 数据展示, 数据叙事, 技术交流, 高级分析, 预测, 分析, 供应链规划, 预测分析, 供应链系统, 数据驱动的决策制定, 供应链管理, 描述性分析, 统计报告, 库存和仓储, Python 程序设计, SQL, 供应链
初级 · 课程 · 1-4 周

The Chinese University of Hong Kong
您将获得的技能: 创新, 创业, 同行评审, 商业策略, 商业开发, 竞争分析, 战略思维, 消费者行为, 市场机遇, 品牌管理, 业务规划, 战略营销, 业务领导, 企业战略, 业务咨询, 全球营销, 数字媒体战略, 进入市场战略, 战略伙伴关系, 营销
初级 · 专项课程 · 3-6 个月

IESE Business School
您将获得的技能: Strategic Marketing, Product Marketing, Marketing, Marketing Strategy and Techniques, Value Propositions, Promotional Strategies, Market Research, Branding, Market Analysis, Marketing Channel, Customer experience strategy (CX), Product Development, Customer Insights, Brand Awareness, Competitive Analysis, Business Intelligence
初级 · 课程 · 1-4 周
University of Colorado Boulder
您将获得的技能: 付费媒体, A/B 测试, 消费者行为, Google 广告, 在线广告, 数字化营销, 点击付费广告, 数字广告, 广告, 客户数据管理, 数据伦理, 绩效营销, 情境广告, 广告活动, 营销
初级 · 课程 · 1-3 个月

Tecnológico de Monterrey
您将获得的技能: Social Media Strategy, Social Media, Social Media Marketing, Content Marketing, Plan Execution, Performance Measurement, Marketing Strategies, Content Strategy, Campaign Management, Marketing, Communication Strategies, Goal Setting, Customer Engagement
混合 · 课程 · 1-3 个月

Tecnológico de Monterrey
您将获得的技能: New Product Development, Design Thinking, Innovation, Product Design, Consumer Behaviour, Ideation, User Research, Market Opportunities, Product Improvement, Needs Assessment, Solution Design, Commercialization, Market Trend, Emerging Technologies
混合 · 课程 · 1-3 个月

Arizona State University
您将获得的技能: Innovation, Design Thinking, Brainstorming, Creativity, Customer experience improvement, New Product Development, Product Development, Service Design, Strategic Planning, Brand Management, Sustainable Business, Process Improvement, Business Strategies
初级 · 课程 · 1-3 个月

Board Infinity
您将获得的技能: Angular, Node.JS, Full-Stack Web Development, HTML and CSS, JavaScript Frameworks, User Interface (UI), Application Deployment, Back-End Web Development, Javascript, Front-End Web Development, Hypertext Markup Language (HTML), MongoDB, User Interface (UI) Design, Web Design, Web Applications, Middleware, Bootstrap (Front-End Framework), jQuery, Databases, Cascading Style Sheets (CSS)
中级 · 专项课程 · 1-3 个月