
Illinois Tech
您将获得的技能: Cloud-Native Computing, Cloud Infrastructure, Cloud Deployment, Cloud Computing, Public Cloud, Software As A Service, Cloud Applications, Application Deployment, Cloud Services, Cloud Security, Amazon Web Services, Serverless Computing, Database Application, Cloud-Based Integration, Service Oriented Architecture, System Implementation
攻读学位
初级 · 课程 · 1-3 个月

Illinois Tech
您将获得的技能: Platform As A Service (PaaS), Containerization, Serverless Computing, Cloud Platforms, Docker (Software), Cloud Services, Cloud Management, Cloud Computing Architecture, Cloud Computing, Cloud Hosting, Information Management, Cloud Infrastructure, Cloud Security, Cloud Development, Cloud Deployment, Applied Machine Learning, Application Deployment, Model Deployment, DevOps, Amazon Web Services
攻读学位
中级 · 课程 · 1-3 个月

Illinois Tech
您将获得的技能: Infrastructure As A Service (IaaS), Cloud Infrastructure, Cloud Services, Cloud Computing, Cloud Platforms, Cloud Computing Architecture, Cloud Management, Cloud-Native Computing, Cloud Applications, Cloud Deployment, Disaster Recovery, Virtual Networking, DevOps, Virtualization, Software Development, Infrastructure Architecture, Cloud Storage, Cloud Security, CI/CD, Business Continuity Planning
攻读学位
初级 · 课程 · 1-3 个月

Illinois Tech
您将获得的技能: Serverless Computing, Containerization, Platform As A Service (PaaS), Cloud Security, Cloud Platforms, Cloud Services, Docker (Software), Information Management, Cloud Computing Architecture, Cloud Computing, Cloud Management, Cloud Hosting, Cloud Infrastructure, Cloud Solutions, Cloud Development, Cloud Deployment, Database Management Systems, Application Deployment, Database Management, Databases
攻读学位
中级 · 课程 · 1-3 个月

您将获得的技能: Service Management, Service Improvement, Quality Improvement, Service Design, IT Service Management, Customer experience improvement, Self Service Technologies, Call Center Experience, Customer Service, IT Management, Customer experience strategy (CX), Intranet, Systems Integration, Operations, Account Management, Virtual Environment
中级 · 课程 · 3-6 个月

您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Service Management, Systems Integration, Control Objectives for Information and Related Technology (COBIT), Supplier Relationship Management, Supplier Performance Management, Strategic Sourcing, Culture Transformation, Process Development, Organizational Structure, Cross-Functional Collaboration, Governance, Risk Analysis, Process Improvement and Optimization, Risk Management, Continuous Improvement Process, Performance Measurement, Lean Methodologies
初级 · 课程 · 1-3 个月

Starweaver
您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Relationship Building, Brand Loyalty, Customer Analysis, Customer Retention, Relationship Management, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Target Audience, Data-Driven Marketing, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making
初级 · 课程 · 1-4 周

IESE Business School
您将获得的技能: 精益方法, 工艺优化, 运行效率, 业务流程管理, 能力管理, 服务管理, 运营管理, 质量改进, 员工队伍规划, 流程图, 客户服务, 劳动力管理, 精益生产, 服务设计, 可持续商业, 卓越运营, 流程改进, 过程分析, 员工管理, 改善服务
初级 · 课程 · 1-3 个月

Alex Genadinik
您将获得的技能: Customer Service, Customer Complaint Resolution, Customer Relationship Building, Trustworthiness, Service Recovery, Tactfulness, Professionalism, Overcoming Objections, Expectation Management, Rapport Building, Communication Strategies, Active Listening, Empathy, Business Communication, Honesty, Positivity
混合 · 课程 · 1-4 周

CVS Health
您将获得的技能: 呼出电话, 语言交流技能, 解决问题, 交流, 建立客户关系, 冲突管理, 呼入电话, 关键词研究, 解决客户投诉, 客户服务, 降级技巧, 客户咨询, 问候客户, 客户支持, 面试技巧, 呼叫中心经验
初级 · 课程 · 1-4 周

您将获得的技能: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Quality Improvement, Performance Metric, Service Improvement, Customer Support, Customer experience improvement, Technical Support and Services, Customer Complaint Resolution, Performance Measurement, Technical Support, Customer Retention, Key Performance Indicators (KPIs), Relationship Management, Expectation Management, Rapport Building, De-escalation Techniques, Conflict Management
初级 · 课程 · 1-4 周

您将获得的技能: Azure DevOps, Azure DevOps Pipelines, System Monitoring, Devops Tools, Application Deployment, DevOps, Cloud Deployment, Microsoft Azure, GitHub
中级 · 指导项目 · 不超过 2 小时