As good as first course, recommend 2x speed

making customer service more trivial than it really is

I enjoyed this course very much and learned a great deal in improving my customer service skills. Trying to de-escalate customers was the most beneficial to me. I like the examples it showed you and the interactive portions.

This course guided my thinking into developing a more professional structure to enhance my direct love of working with people in a Customer Service setting.

Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!

It was a great course especially the examples of deescalating and showing empathy.

Me parece un excelente curso muy completo a lo que yo necesitaba

Great detailed information to assist the customer service rep!

This course is so perfect for beginner. I would recommded it.

"Thank you for the valuable information."

such a great course

I recommended it.

Great Course

EXCELLENT

Nice

شكرا

Good

bugs in the assessment feature not giving genuine score for assessments and assignment submission.

How can i get my certificate

A remarkable Course

It's ok

Quiz questions have a lot of issues which makes answering the questions a guessing game and not a comprehension check. The videos are very repetitive: you have to watch 3 videos or 10 minutes of the same 3 points being repeated.

No me deja avanzar en mi curso porqueno me califican la tarea. Ademas, no me aceptan el link de linkedin. No puedo finalizar el curso y no tengo a quien escribir para que me solucionen