In this module, learners will delve into the foundations of luxury hospitality. They will learn about Luxury hospitality principles, the different levels of Luxury, and more about luxury clientele.

This module will focus on the art of delivering exceptional service in luxury hospitality. Learners will explore the key elements of providing personalized and memorable experiences to guests. Topics covered will include communication skills, anticipating guest needs, and resolving guest complaints effectively and efficiently.

In this module, learners will learn how to create a luxury atmosphere in luxury hospitality settings. They will explore the role of design, aesthetics, and ambience in influencing guest perceptions. Learners will understand how to define an experience and the wow effect and create an atmosphere.

This focus will focus on leadership in the context of luxury hospitality. Lerners will explore the qualities and skills required to lead and inspire teams in luxury service environments. Topics covered will include the importance of employees, talent management and how AI and technology can complement staff.

In this module, learners will examine the latest trends and innovations shaping the luxury hospitality industry. They will also explore sustainable practices and emerging concepts in luxury hospitality and lifestyle.

In this last module learners will find references from this course to go further and the final quiz to validate the course certificate