This course explores effective communication strategies for healthcare professionals to enhance teamwork and patient care. Learners will reflect upon giving and receiving feedback, managing emotions, addressing microaggressions, and handling conflict in the workplace. Through real-world scenarios, nurses learn to build trust, foster collaboration, and communicate with empathy across interdisciplinary teams.

Communication in Healthcare
本课程是 Nursing Leadership 专项课程 的一部分

位教师:Amber Vanderburg
访问权限由 Coursera Learning Team 提供
您将学到什么
Demonstrate effective communication techniques in healthcare settings.
Describe strategies for giving and receiving constructive feedback.
Manage difficult conversations and workplace conflict with professionalism.
Promote collaboration and empathy within the interdisciplinary healthcare team.
您将获得的技能
- Workplace inclusivity
- Professionalism
- Emotional Intelligence
- Patient Communication
- Interpersonal Communications
- Constructive Feedback
- Empathy
- Diversity Awareness
- Nursing and Patient Care
- Communication Strategies
- Conflict Management
- Teamwork
- Collaboration
- Rapport Building
- Active Listening
- Communication
- Advocacy
- 技能部分已折叠。显示 9 项技能,共 17 项。
要了解的详细信息

添加到您的领英档案
6 项作业
October 2025
了解顶级公司的员工如何掌握热门技能

积累特定领域的专业知识
- 向行业专家学习新概念
- 获得对主题或工具的基础理解
- 通过实践项目培养工作相关技能
- 获得可共享的职业证书

该课程共有2个模块
This module introduces students to essential communication principles that support effective healthcare interactions and professional relationships. Students will explore the critical role of communication in healthcare settings, learning to clarify expectations, recognize common cognitive biases like the fundamental attribution error, and engage in proactive conversations that prevent misunderstandings. The module emphasizes the purpose and delivery of constructive feedback, including strategies for navigating emotionally charged situations and managing heated emotions professionally. Students will examine practical frameworks such as the Greaser Approach for difficult conversations, understand the importance of relational feedback in building trust, and learn about the Love Letter Effect in written communication. Through this introduction, learners will develop core communication competencies necessary to foster collaborative relationships, address conflicts constructively, and maintain professionalism in diverse healthcare scenarios.
涵盖的内容
10个视频2篇阅读材料3个作业
This module prepares students to navigate complex and difficult communication scenarios commonly encountered in healthcare environments. Students will explore how to recognize and address microaggressions in the workplace, manage conflicts with supervisors professionally, and implement strategies to minimize bullying behaviors. The module emphasizes practical approaches for situations when feedback doesn't produce desired results, how to ask for help and feedback effectively, and the importance of active listening in professional interactions. Students will learn techniques for receiving feedback constructively, communicating effectively during interdisciplinary exchanges, and maintaining professionalism under challenging circumstances. Through this comprehensive exploration, learners will develop the resilience and communication skills necessary to handle sensitive situations, advocate for themselves and others, and contribute to a respectful and collaborative healthcare culture.
涵盖的内容
10个视频2篇阅读材料3个作业
获得职业证书
将此证书添加到您的 LinkedIn 个人资料、简历或履历中。在社交媒体和绩效考核中分享。
位教师

提供方
人们为什么选择 Coursera 来帮助自己实现职业发展

Felipe M.

Jennifer J.

Larry W.







